We stayed six nights at this resort - it was dreadful.

attached are a number of photos highlighting the poor quality/standard we endured at the Pacific Resort Aitutaki.

We wish to express our complete disgust and total dissatisfaction with the quality, service and cleanliness relating to the Pacific Resort Aitutaki.
We were informed this was a 5 star accommodation and we paid for a 5 star accommodation. In reality we barely received 2 star accommodation, but were still charged for 5 star.

The following list summarises our many complaints.

Wasp nest in outside blind on our deck - impeding our ability to utilise the deck. We had to remove the wasp nest ourselves -in order that we could use the deck safely.

TV not working. TV Remote had acid leaking from the batteries and remote was held together with cellotape.

Bath robes supplied in room were sized for 1 Adult and 1 Child, yet booking was for an adult couple.

The cutlery in our room referring to two cups with two teaspoons had mould on them. It took 3 days to rectify.

The floors in the bathroom in particular, but also throughout the room, were dirty and had a slimy residue.
This took three days to rectify.
The ceilings also showed signs of mould.

Bird droppings on Restaurant table and chairs were never cleaned.

Bread and Butter Plates in Restaurant were recycled. In that diners would take the flowers and fruit garnishes off their meal plates and/or drinks and put them on the Bread and Butter plates. At the end of their meal when customers left we observed staff on more than one occasion remove the garnishings from the bread and butter plates and re-set the rest of the table, while leaving the dirty bread and butter plates for the next customer. (These bread and butter plates were not even wiped). This was a particularly common practice during breakfast.

Twice we requested a wake up call and not once did we receive one.

Their white towels and flannels had stains on them - almost daily.
Their Restaurant napkins were threadbare, with fraying edges and holes in them. Restaurant woven placemats for drinks and plates were mouldy, dirty and broken.

Broken chair in Restaurant was not replaced - even after Staff were told by different people three days in a row. It was just moved around the restaurant. This chair was still there when we left.

Chipped Glasses during meal was common.


As you can see from the photos attached there is in fact a porch light switch for the stairs. Further photos verify that the light for the porch light steps does not exist. There are cables wound in knots where the light bulb should be, and cables hanging down into the sand under the porch connected to nothing at all. Not what you would expect from a 5 star hotel.
This as the photos prove is what you expect from a building site.

In our room was an umbrella clearly for use when it rained, as it did. As you can see from the photos the umbrella was well and truly broken and useless.

The room was dark and dingy, this does not equal romantic. It was so dark that you could not read a book in the room, even with all the lights on.
During the day - with full sunlight streaming in the room it was still pitch black in the areas of the kitchenette, and the bathroom.
When you opened the bathroom door it crashed into the toilet. If you hung your bathrobes on the back of the bathroom door (where the hooks were) and the door was opened fully the bathrobes draped over the toilet. Very unhygienic.
The bathroom was so small the shower door opened on to the toilet.
The shower cubicle was so small, we constantly hit our arms on the taps.

We hired two fully automatic scooters so we could take a look around the island. As promoted, we hired these through the Pacific Resort itself.
One of the bikes we were given the speedo was not showing the speed, the needle did not move. When the brakes were applied the mirror moved, like it was jammed in the cable, and the brakes did not work. We looked at the bike in detail and were horrified to find also that the indicator was held on with duck tape and the cowling was held together with Plastic ties.(see photo).
The Brake Fluid reservoir was rusty (see Photo) and this Scooter was in generally very bad condition overall.
This bike was very definitely not road-worthy and was clearly a death trap.
We were very shaken as we could very easily have been killed or severely injured due to the dangerous nature of this scooter.

Staff generally speaking appeared poorly trained and uninformed.

I would never recommend to anyone to stay at the Pacific Resort, Aitutaki. There is alternative accommodation available in Aitutaki that offer superior customer service.

I would recommend the Pacific Resort Aitutaki only as a nightmare.

Our many complaints regarding food,room and cleanliness were pointless as nothing was ever rectified, and were never properly addressed.

We have just returned from staying for four fabulous nights at the Pacific Resort Aitutaki on the island of Aitutaki, a 40 minute flight North of the main island of Rarotonga. The resort is set on the sunset side of the main island on the Aitutaki lagoon, with all rooms set out on the beachfront, within 50 feet of the waters edge.
From the time of our arrival at the small island airport, where we were greeted by one of the hotel staff with leis made out of gardenia flowers, to when we left, farewelled by the hotel manager, the staff at the resort were unfailingly polite, attentive and anticipated all of our needs.
The resort has a spa at which all the women of our party of eight spent a number of hours pampering themselves, an infinity edge pool perfectly positioned for sunbaking and within 10 yards of a well appointed bar (with all the usual amazing cocktails), and two restuarants, both of which had amazing food that was reasonably priced and focused on fresh seafood with local fruits and vegetables. For those who desired more traditional fare such as steak or chicken, these dishes were presented with flair and attention to detail with the garnishes and side dishes also being representative of the very best traditions of silver service.
The rooms that our party stayed at all had fantastic marble-lined bathrooms, with double sinks and a shower that had real pressure and unlimited hot water. The beds were delightfully comfortable king size with a fan above plus air-conditioning for those that needed it. Best of all, they all came with large balconies with couches and comfortable chairs, perfectly positioned for sunset cocktails and an unobstructed view of the lagoon and surf break at the reefs edge. Three stairs down, past an outside shower, was the beach, with white coral sand, shade from the palm trees and two dedicated sunloungers for each room. Beach towels were also provided and changed daily, along with snorkeling gear - all of us used this gear constantly as the water was crystal clear, turquiose blue and with fantastic fishlife and coral within yards of the waters edge.
While at the resort, we also took advantage of some tours recommended by the front desk staff, to tour the 42 km lagoon (where Survivor Cook Islands was filmed), go deep sea fishing for a morning (we caught 2 wahoo) and generally explore one of the most beautiful spots I have been to, akin to any of the lagoons in the Maldives. The tours were everything the staff at the hotel said they would be and the locals running them invariably friendly and enthusiatic.
I cannot fault this resort or the island- not only is the location unbelievable but the local staff absolutely made the trip. We will be back.

My husband and I spent the first week of our honeymoon at the Pacific Resort, and it was paradise on earth!

Amazing service, great food, white sandy beaches... Lovely view from the restaurant over the sea, nice pool area, I just can't fault this resort.

We had dinner served on the balcony of our bungalow one night which was amazing too. One tip - if you don't say anything the waiter will just stand there on your balcony between courses, which we found a little awkward, but we asked if he would mind leaving us to it and he was happy to do so!

As with anywhere in the Cook Islands there are hundreds of sea cucumbers, so take reef shoes, but you soon get used to them!

It's been 2 months since we've been back in the reality of city life in Australia and all I want to do is go back. The grips of Winter here (well, hardly, I live in Brissy but it does get cold at night!) and their flu like hold have taken grasp and I wish I was convalescing in the Aitutaki lagoon sipping beers and seeing the friendly smiles that plaster the faces of the staff at Pacific Resort making me feel like I don't have a care in the world.

Having travelled the world, me and my new husband decided on a place we'd never before ventured to before and found magic. The staff who served us felt like our friends and that we were simply staying in their luxurious home but they also gave us enough privacy to enjoy our honeymoon more than we could have ever imagined. Jason Cooley (General Manager extraordinaire) has his merry men and women so finely tuned and so happy and eager to serve, they even named a cocktail after me! (not sure if it's because they took note that I liked the odd sunset cocktail or two or, as I suspect, just a genuine gesture of acknowledgement).

The physical accommodation, was sublime complete with private lagoon outlook and balcony for enjoying champagne while taking in the serenity, certainly the most luxurious we'd ever experienced anywhere in the world. No small detail was missed from snorkelling gear supplied, sarongs to wear in comfort round the villa and we stocked up on the Bvlgari shampoo and conditioner! The food was UNBELIEVABLE! (thanks Rosa)

Take it from us, this is by far the best place in the world we have ever stayed and we will be back....even if it's to take over the place for ourselves and to visit our very good friends again as we miss them dearly!

Todd and Alyson Wavish