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Juneau Hotel: Traveller Reviews


1200 West 9th Street, Juneau, AK 99801
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Reviews you can trust

83% Recommend
4.0 of 5 stars 6 reviews
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Overbooked

Juneau Hotel

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2 of 5 stars
Juneau, Alaska
16 May 2009 | Trip type: Business
2
people found this review helpful

I gave a low rating for 2 reasons: One, the Juneau Hotel called right before my trip and left a message that they had overbooked, so they changed my reservation to the Frontier Suites, their sister hotel near the airport. First, there is no excuse for overbooking; second, when I made my reservation, there were 19 vacancies, so I should not have been the one moved; third, they made no effort regarding the room I was given at the Frontier Suites, which was basic, right above the restaurant, and overlooking the parking lot. They evidently switched me because I was set to pay a lower rate (which they offered -- I didn't request it.)

Two, I noticed when in Juneau that this hotel is located at the corner of the main highway and the bridge to Douglas Island. The hotel can't be quiet in this location, as it is by the up-span of the bridge, so you would hear the acceleration of buses, trucks, motorcycles, and cars heading to Douglas Island.

  • Date of stay April 2009
  • Visit was for Business
  • Travelled with With Colleagues
  • Member since 18 February 2009
  • Would you recommend this hotel to a friend? No
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Average price*: £95 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
More than Happy with Juneau Hotel

Juneau Hotel

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5 of 5 stars
Long Island, NY
9 Sep 2008 | Trip type: Couples
1
person found this review helpful

We were so happy that we chose this hotel. Before I get to the good parts, let me say that you do need a car. This hotel is near but not in town. We walked into town once and then decided that since we were staying there AND because we were sightseeing for four days, we did need a car. The management suggested Rent-a-Wreck and even called them for us, and we ended up with a perfectly fine (not wrecked) 1993 Ford. If you want to be near the waterfront, this isn't the hotel for you, but if you're sightseeing, you probably need a car anyway. The hotel is all-suite. It isn't a bit fancy, but they do have clean, comfortable, well equipped, roomy suites. We had a bedroom, a living room area, and a fully equipped kitchen with a dishwasher and a washer/dryter. Since we were in the middle of a 2 week trip, I loved being able to wash midway through. We had not one but two cable TVs. The desk staff was superb. They went to great lengths to help us with anything and everything. My husband had lost his license in the Seattle Airport, and he was having his passport mailed to the hotel. He was very anxious about receiving it, which they knew, and they were so helpful and calming. It was due in at 4 o'clock, and at 9:30 we were sightseeing in Juneau when my cell phone rang. The manager knew how worried my husband was and called me on my cell phone to let me know that the passport had arrived early. They were consistently super helpful with everything. I think this hotel is a great bargain and that we got so much for our money.

  • Liked — The roominess of the suite and the wonderful manager and people at the desk
  • Disliked — If it were nearer town it would be perfect, but that's not really important anyway
  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check-in / front desk
    • 5 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
  • Date of stay August 2008
  • Visit was for Hobbies / interest / culture
  • Travelled with Spouse / significant other
  • Age group 50-64
  • Member since 14 April 2006
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Girlfriend getaway, Older Travellers, Families with Small Children, Families with Teenagers, tourists
  • I selected this hotel as a top choice for Museums / Cultural / Historical sites, Outdoor / Adventure
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Average price*: £95 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
Home Away From Home

Juneau Hotel

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4 of 5 stars
CT
30 Jul 2008 | Trip type: Friends getaway
1
person found this review helpful

Expedia overbooked - no rooms available our first of 3 nights! The manager set us up on cots in the conference room for our first night & then moved us to a room the next day. Construction is going on to expand the hotel. No elevator to 2nd & 3rd floors until addition complete. Very clean, comfortable room with full kitchen & washer/dryer. Desk staff very friendly, helpful. Grocery store nearby. We walked to downtown- 10-15 minute walk each way. No restaurant- can cook in kitchen or walk to downtown.

  • Liked — spacious suite
  • Disliked — hauling luggage 3 stories
  • My ratings for this hotel
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Check-in / front desk
    • 4 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
  • Date of stay July 2008
  • Visit was for Quality time with friends
  • Travelled with Friends
  • Age group 50-64
  • Member since 30 July 2006
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Young Singles, An Amazing Honeymoon, A romantic getaway, Girlfriend getaway, Families with Small Children, Families with Teenagers, tourists
  • I do not recommend this hotel for People with disabilities, Older Travellers, Great pool scene, pet owners
  • I selected this hotel as a top choice for Other
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Average price*: £95 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
Great place at great price

Juneau Hotel

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5 of 5 stars
Florida
29 Jul 2008 | Trip type: Family

The Juneau Hotel was recommended to us by a local and it was great. Half the price than other Hotels and a superior quality.

Just renovated and super, super clean.

About two miles from the downtown area and about five miles from the airport.

The staff was very helpful and super friendly. The manager was always avaliable to answer questions and give us directions.

We loved the place.

  • Liked — Cleanness and location
  • Disliked — parking
  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check-in / front desk
    • 5 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
  • Date of stay July 2008
  • Visit was for Quality time with family
  • Travelled with Family with young children
  • Age group 50-64
  • Member since 12 June 2008
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Young Singles, An Amazing Honeymoon, Girlfriend getaway, Families with Small Children, Families with Teenagers, tourists
  • I do not recommend this hotel for Great pool scene
  • I selected this hotel as a top choice for Outdoor / Adventure, Great food / Wine, Shopping, Other
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Average price*: £95 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
Great for extended stay

Juneau Hotel

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4 of 5 stars
tucson
28 Jul 2006 | Trip type: Business, Solo travel
6
people found this review helpful

Hotel Is under construction, but the rooms were great mine had a view to die for, nothing like watching the cruiseships arrive in the morning while enjoying your morning cup of coffee. I caught a 18lb silver salmon right next to the hotel. A short walk in to Juneau took us to many differnt resturants (there is not one in the hotel) The Manager even took us out to pan for some gold. I recomend this hotel and the Juneau in Whole just remeber to pack warm dry cloths

  • Liked — short walk from down town Juneau
  • Disliked — under construction
  • Any tips/secrets for future travellers? — good fishing close by
  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Check-in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
  • Date of stay June 2006
  • Visit was for Business
  • Travelled with Solo traveler
  • Age group 35-49
  • Member since 28 July 2006
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Young Singles, An Amazing Honeymoon, Girlfriend getaway, tourists
  • I do not recommend this hotel for Great pool scene
  • I selected this hotel as a top choice for Other
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Was this review helpful? Yes
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Check Rates ABS:HotelCheckRates-d589300?ext=true&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Button_Reviews
Average price*: £95 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
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Juneau Hotel Address

1200 West 9th Street, Juneau, AK 99801