I gave a low rating for 2 reasons: One, the Juneau Hotel called right before my trip and left a message that they had overbooked, so they changed my reservation to the Frontier Suites, their sister hotel near the airport. First, there is no excuse for overbooking; second, when I made my reservation, there were 19 vacancies, so I should not have been the one moved; third, they made no effort regarding the room I was given at the Frontier Suites, which was basic, right above the restaurant, and overlooking the parking lot. They evidently switched me because I was set to pay a lower rate (which they offered -- I didn't request it.)
Two, I noticed when in Juneau that this hotel is located at the corner of the main highway and the bridge to Douglas Island. The hotel can't be quiet in this location, as it is by the up-span of the bridge, so you would hear the acceleration of buses, trucks, motorcycles, and cars heading to Douglas Island.
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