The lobby area was pretty big for a hotel in Vietnam with plenty of seats around if you need to wait! The bell boy was also present to carry our bags for us to our room so that was a bonus!
The hotel itself was quite large, lots of turns to get to our room, if you travel during the summer or during warmer periods then you will get much better views from the hotel and in general as the fog was so thick that throughout most of our tour we could bairly see anything, looking out from the hotel was like looking at a white wall! In comparison, we saw some pictures posted by other people looking outwards in the same direction as what we should be seeing, and needless to say, pretty amazing views.
Location wise was pretty good, if you walk straight out the hotel towards the main road, there are plenty of restaurants in all directions although they have fairly average to bad reviews (they are listed on trip advisor). We did however enjoy the emotion restaurant (walk left when you hit the main road after exiting hotel, prices are a bit steeper but still cheap compared to western standards, and food was good compared to many of the other restaurants we tried during our 4 day stay.
The hotels food was ok but the price of the dishes is not enough to justify the quality of the meal so I would suggest you avoid it as there are many other cheaper but better options along the main road (2-5mins walk).
We stayed in the twin room, the room was quite large, plenty of space with a in room safe, lcd tv, mini fridge, kettle provided along with cups and satchels of complimentary coffee and tea. The column heater was however disappointing, it has been preadjusted to turn off when it reaches a certain temperature and will automatic turn on again as the temperature drops, but the maximum preset temperature was way too low, we were shivering underneath the sheets! The room overall was very clean, the bathroom was also very clean and would stay again but would insist on a better heating system if staying during winter.
For your reference, Chau Long Hotel I and Chau Long Hotel II are infact one hotel, it's like two buildings adjacent to each other joined as one. It is essentially ran by the same one front desk! I spoke to one of the temp workers during our complimentary buffet breakfast (quite good, nice variety), she informed us that when you stay here, you should request to be on the NEW side of the hotel which is Chau Long Hotel II, otherwise they will put you in the old side of the hotel Chau Long Hotel I, which is apparently, in her words, in a pretty bad state! I'm not sure why they did this, but if you are given a run down room, request a change as you have just been allocated to the OLD building.
Request to be on the new side!
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC