What a nightmare!
This trip started out OK then went downhill. Parking is ridiculous. The hotel itself has no parking. My main concern was an argument I had with the staff. My sister and I spent the day on the town and enjoyed what night life there is, until about 10pm. We decided to head back to the hotel that has a restaurant to have a late dinner. By reading the sign that they have posted on the door, we knew that they were open until 11pm on Saturdays. The minute we walked in (10pm), they abruptly said, "We're closed!” I replied, "The sign says 11 on Saturdays". The employees were not interested in hearing what THEIR sign said. At that point, along with other customers looking for somewhere to eat, we asked, "where can we find a meal at this hour?" The response was, "no where in Jerome". After I got my sister upstairs, I came back down and demanded to speak to the manager. With a wicked tone and taunting attitude, the employees said, "She will be here in the morning!” Without wanting to tell these rude employees about my sister's situation with diabetes, I explained that I needed something for my sister to eat. They insisted that the kitchen is closed. I then suggested a sandwich, anything.... One of the employees then suggested how about a grilled cheese. I said that would be great!! It took almost an act of GOD for these people to help out their guests. The next morning, I asked to speak to the manager. She came storming up to our table accusing me of being inappropriate. I was stunned! This manager never once asked me what happened or how my sister was. I could not believe it. She also said that we were not welcome there and did not refund my money for the skimpy breakfast that is supposed to come with the price of the room.
So if you do stay there. Stay clear of the restaurant, the frumpy owner and don't believe the hours on their signs!!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Would I recommend this hotel to my best friend?
No way!
I recommend this hotel for:
Older Travellers, tourists
I do not recommend this hotel for:
Great pool scene
I selected this hotel as a top choice for:
Museums / Cultural / Historical sites
Management Response
jeromeorbust, owner
(Management representative)
15 Nov 2007
This review is just not accurate. This is not a large town and most of waht appeals to our visitors is the small town atmosphere that is not like where they come from. Main street doesn't have any designated parking other than handicapped. There isn't any way we or any other bussiness could change this fact. It has always been this way.
This person did not mention that she was yelling and demanding food long after the kitchen had closed. In fact by the time she arrived most of our kitchen crew had left. She went so far as to rip the sign off our door and stick it in our servers face. She never asked nicely for assistance just demanded. This is an affront to the service we offer and are know for. I will not support abuses to myself or the team we have created and love. We are proud of the job we do and understand that some people just have unrealistic ideas of how to behave and those people aren't welcome to our place.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC