Its a hotel with a definite 'boutique' ..(i.e. small) feel to it. Arriving on a Sunday gave me the impression there were about 3 staff who were multi-tasking as everything - reception, driver, waiter, porter, cook...etc. Fine if there are only one or two guests, but otherwise easily stretched too thin. And the solitary restaurant closed too early to get dinner. Laundry service was prompt but inaccurate - I got someone else's clothes (along with mine) 3 times, and once laundry arrived without ironing. Having said that, the rest of my experience was very pleasant. The staff in all departments were very polite and helpful, so that's always a plus. The hotel is nicely done though a little isolated as a shuttle is needed for every trip. The highway proximity was not an issue for me at all - never noticed it or any noise. But I prefer being in easy walking distance of shops or entertainment - if needed. Room and F&B pricing was very reasonable, so no complaints there. I could stay there again if I wanted a quiet visit to Pretoria.