From the time I checked in, I was greatly assisted by a friendly and efficient lady at the front desk. She assured me that the discrepancies with my bookings will be dealt with the following morning with the travel agent however I must relax and enjoy my stay that evening. The three days I stayed there, were pure bliss, with all my needs met and even when I extended my stay I was able assisted to remain in the same room instead of checking out and moving to another room. All the staff at this hotel were friendly, efficient and went an extra mile for me, the customer.