We arrived at 10.30pm for an overnight stay, having just flown in to Cape Town and prior to leaving for a tour of the Western Cape the following day. Despite having paid for our rooms (2 doubles) and having confirmation and vouchers to prove such, they claim they had no reservation ( only a mispelt name in a cancelled booking!?) After nearly one hour with four or five reception staff fiddling with the computer and no joy, we asked if they had vacant rooms and simply booked and paid for (again!) two rooms. After a long flight (a delayed bag, still in Amsterdam) and no beds for the night initially - we asked the way to the bar and for food service only to find this ceased at 11pm!
The rooms were clean and spacious and the bathroom clean. Breakfast the following morning was superb - an excellent choice and wonderful quality. Although the waiting on staff were slow to clear used tables for other guests to utilise.
On checking out we requested taxis to our car hire depot and by some wonderful mismanagement by the porters found ourselves (4 adults, three large suitcases and various smaller hand baggage) piled into a mid-size saloon, whilst two other travellers with no baggage took seats in a 7/8 seater mini bus!!!
Several hours later, we heard via our travel agent, to whom we had complained that the Hotel, had now "found" our booking and were refunding the credit card with the amount we had additionally paid. Two weeks later the card has yet to be refunded..........
The location seemed out of the way for tourists, but as were thankfully were not there for long, it mattered not.
Having stayed at three other Hotels during our stay - find the Garden Court by far the most inefficient and would not consider staying again.

Was here for a week with a conference group. Rooms were very nice, clean, and good sized. The conference facilities were good and well organized and friendly. Location is not the best for tourists, since you can't walk anywhere, although the hotel shuttle works well enough and it is easy to call a taxi. The front desk was the only real negative, as they were generally slow and disinterested. Restaurant and bellhop staff were friendly and helpful, and made a good recommendation for a restaurant nearby. Oh, only other negative was the pick-up from the airport, as for a number of our conference arrivals the cars sent were late or forgot. Good value overall, though.

Stayed for 2 nights at the Garden Court as part of a cricket tour. We had a nightmare at check-in as there was a serious mix up with several rooms. Once this was sorted we had a bit of fun ordering mini-buses to take us to the waterfront. There would appear to be a number of people working in the reception area who do not communicate with each other at all. Also I found some of the reception staff miserable and in dire need of a smile transplant. The rooms were excellent as was the bar and breakfast, but the lifts were poor and some had minds of their own. Nice pool area and the location is ok only. I would only stay here again if I had no other choice.

We stayed at this hotel as a last minute option for a weekend getaway. It has a great view of the city in front and at the back of Table Mountain. The hotel offers free parking, and there is plenty to go around, also undercover. I saw a pool although we did not use it. The rooms are spacious with all the basic amenities although it has a tired look about it. Checking in and out was a nightmare. There is not enough staff for the front desk and on checking out some of the management staff were screaming at a staff member in the back. (Otherwise the staff was very helpful throughout though.) You’ll still have to drive into Cape Town (about 5km from the V&A Waterfront) - you cannot walk as it is right on the highway. You might not want to stay here on a first visit to Cape Town because it is essentially in a suburb and not in the city, otherwise I’d say the hotel is a good base for day trips given its location; it is conveniently situated with easy access from De Waal Drive and Eastern Boulevard.