Last Wednesday four of my relations who are staying here for a fortnight went to the Robben Island terminal and purchased 4 tickets for the 11-00 sailing on Saturday, on arrival they were informed that the trip was cancelled due to rough weather, with which they had no argument, but when they asked for a refund they were asked to provide a bank statement with the banks stamp on it, they explained that like most tourists, they were not in the habit of carrying bank statements with them on holiday and that they had paid in cash, not credit card. An offer on another date was offered but as they were flying back that night this was on no use.
The lady in charge, Nomachina, at one stage turned her back on them and walked off disappearing through a door used by staff. My relations then approached the tourist info who were most helpful and who contacted Robben Island and explained that what they were doing was wrong, the clients paid in cash and should be refunded in same manner, they got stonewalled as well. Two other tourists in the same predicament gave up and wandered off, fed up with arguing. When I finished work I went down the see what was happening and got the same, no cash refunds, OK, so I left my bank details so I could get the refund and forward it on to the UK, on Monday morning I get a E Mail from Robben Island asking for a bank statement with the banks stamp attached, so they expect me to go to my bank, get a stamped statement, drive down to the waterfront and present them with it. What kind of scam is being operated here when cash disappears and they know full well tourists are here for a short time and most will give it up as a bad job and go away very disgruntled. My grandson said it should be renamed "Robben so and so's"
As a tour operator I get more complaints about Robben Island than any other of our tourist sites put together. I have now turned to the consumer rights panel for help.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC