Bo not stay in this hotel. There are 4 basic needs which are not met . Firstly, security is none existant as the apartment sliding patio doors had unfunctioning locks (Apt 504). The occupant of the adjoining apartment can step over the handrail and walk into your apartment . Also the room safe did not function. Secondly the cleanliness level was very poor, dirty windows, sink draining tray and patio, Thirdly the kitchen had no tea towel or any food cooking or preparation items, and no liquid detergent to wash dishes. Lastly, the staff training and service was poor. The room cleaner entered our room without permission when we were inside, she insulted me when I told her not to enter, also, the conceige failed to make the early morning wake up call as requested on check-out day and insulted us when we departed. (We understand spanish). Concerns 1,2,3 were explaind to a staff member (Carolina) who was requested to visit the room to witness our concerns. We stayed on the 28th November 2009. Add 21 percent tax levy to room rates. Our room rate was 430 pesos plus 21% which we consider to be expensive for this over rated accommodation.
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