We arrived at this hotel which is very easy to find because of its size and color after we returned from the Grand Canyon. We also paid for the upgrade to the Club level and opted for the GO GREEN promotion assuming we would get $5 off the bill for each day we did not have the linens and the towels changed (saving water was on our minds). Check in was fast, friendly and professionally done. Very impressive. Our room is spacious and has pretty much all the amenities including a safe and a small refrigerator except a shoe polish/ brush and a second bathrobe. The bathroom is nice with all the toiletries including a lathering brush.
But we were annoyed when we discovered that the “Go Green” promotion of $5 off the daily rate involves not a discount but a coupon for $5 that can only be used in the DISTRICT (lobby bar), Park Lobby lounge and in-room dining. In addition, unlike our assumption that the Go Green would involve house keeping not changing the linens but making the beds anyway etc. was wrong. Not only did they not make the beds, there was no trash pickup, or replacement of the coffee setups or replenishing the water bottles. We cancelled the Go Green “promotion” yesterday afternoon. Today housekeeping did its job well.
When we went to the Club Lounge the first evening for cocktails we were informed by our friendly server that due to Arizona laws we have to pay for our alcoholic drinks. When asked how much for a glass of wine she said it would be $12 per glass. This is also stated on the price list on each table. This is incredible as the room service price for a glass of wine is only $9. Go figure!! (Luckily we came prepared as our bottle of wine was already getting chilled in our room refrigerator.) So much for the value of the upgrade even though the breakfast has been satisfactory. Not excellent but has much of the ingredients for a healthy breakfast.
Bottom line: great stay but quirky. I guess Arizona legislature has run out of bizarre ideas to turn into incredulous laws.
- Also Known As:
- Sheraton Phoenix
- Sheraton Phoenix Downtown Hotel Arizona
- Official Description (provided by the hotel):
- The Sheraton Phoenix Downtown Hotel is conveniently located in the center of the city, adjacent to the Phoenix Convention Center and just five miles from the Sky Harbor International Airport. ... more less
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