I came to the Biltmore for a business conference. Very nice lobby. The property is very spread out and rooms are accessed by walking paths outside of the main buulding. I checked in and was told what path to take to my room. A bit of a trek but I could deal. What was not acceptable was the room. First of all, someone on staff thought it was a good idea to stack glasses, dishes, outside a neighboring room. When I stepped into the room, my jaw dropped and not for a good reason. Stucco walls, old, dingy carpet and big, clunky TV! I could not believe i was still at a Waldorf property. It gets worse. The bathtub had 70's shower doors that slide along tub. The towel bar fell off. Also, I did not notice until morning the cobwebs and spiderwebs in window over tub. But when I called to complain, the front desk immediately said they would find another room for me. THEN they asked about the issues. I attended my conference and they moved my quickly packed bags to the new, very, very nice room in the Ocatilla building. Why they sent anyone to that first room (7213) i will never understand. So my ratings are based on the 2nd room. Nice pool view, spacious. Flat screen!
- Also Known As:
- Arizona Biltmore Hotel Phoenix
- Arizona Biltmore
- Arizona Biltmore, A Waldorf Astoria Resort Phoenix
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