I'm a pretty positive person, and not too high-maintenance or picky. This is the first negative review I've ever posted here, but this hotel in Phoenix was heinous, awful, and horrendous. I'm seriously going to write a letter of complaint to the corporate office.
-When we first went into the room, the A/C was off. It was about midnight, at least 100+ inside the room, and all we wanted to do was sleep. Miserable!!
-The heavy "marble" facade on the front of the bathroom vanity had come unglued, and was hanging by a thread of caulk. I had to yank it down and put it on the floor so that it wouldn't fall off on our feet while we standing in front of the sink.
-We stayed there three nights, and NOT ONCE did housekeeping clean our room! We ran out of towels, ran out of TOILET PAPER (!!!), and the two tiny trash bins were overflowing. This was after we both called and went in person to the front desk to complain.
-We had to get our room cards re-programmed every single day. Every day.
-After spending the night, the next day we drove down the street and realized there was a prison a couple of blocks away.
The only good thing about that place was that it was cheap and close to the airport.







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