This hotel was recommended to me when I was in Phoenix on business due to it's location. I would not have selected it on my own. It is in need of renovation, although I believe this is planned for this summer. I booked it through the hotel website, even though I could have booked it cheaper on hotels.com and another online booking site because the hotel website has a "low price guarantee". According to that, I would actually come out ahead booking through them. I followed the guidelines exactly. I contacted them twice within 24 hours of booking but received no reply. I mentioned it on check-in but was told that the clerk didn't know about it and I would have to take care of it when I checked out. I asked about it again on check-out (a Sunday) and the clerk said she didn't know about it but would talk to the manager the following day and would fax me. I brought email copies of my previous attempts to contact them but she didn't want those. I told her I was concerned because of the lack of response from them previously, but she assured me that I would be hearing from them the next day. Needless to say, I didn't. I don't understand why this guarantee is such a surprise to everyone when it is clearly advertised (still is) on their website.