I loved it. I will go back. I stayed for a spa weekend during 12/10/04/12/13/04. From the minute we got out of our limo we were impressed. the online pictures did the resort no justice. Our room was upstairs and did overlook the parking lot, but now I'll just reserve a different room. The pool area was awesome. the fire pits were great. The spa and the staff were excellent. I enjoyed every minute there. Old Town Scottsdale is within the shuttle service area and there is plenty to do and eat there for everyone.

Overall I love the staff. They did anything and everything to make sure our stay was over the top. My girlfriends and I were pampered all weekend.

The rates were great 2nites and one free was the promotion at the time. for a total of $90 a nite. well worth it.

We just returned from a stay at the Sunburst Resort & Spa in Scottsdale. (December 9 - December 13). I made the reservation months ago and was a bit concerned after reading some recent reviews. However I decided to stay anyway after talking with the hotel and learning that the multi-million dollar renovations would be complete before our stay. Overall the hotel looks lovely. Especially the shared areas (pool, reception, grounds, spa). The rooms have a few nice features but really weren’t as nice I expected them to be. The first room we were given was on the 2nd floor. At check in we were asked if that was OK as they don’t have elevators. One flight of stairs was not a problem for us. The room also had a courtyard view which we had asked for. (A lot of the rooms do overlook the parking lots.) However the furniture was old and rather beat up looking. I asked to be moved which wasn’t a problem We got moved to another building (closer to the pool) and on the first floor. I also noticed (as another review did) that on the 2nd floor rooms the doors to the hall had a pretty big gap under them. This was not so much the case with our first floor room. The rooms are also very dark.

A few things let the hotel down. Housekeeping seemed to have a policy that nothing was replaced until it was gone/empty. I am sure we could have got new bars of soap etc. if we had asked but it not something I am used to having to do. When we first checked in there were two coffee filters (both regular, no decaf) but from that point on we had to ask for a second one. The mugs were huge (great!) and 1 filter made less than half a cup each. One challenge….I was given two mugs for my birthday which we used the first day as they were smaller. The next morning when I went to use them I discovered they were gone. Housekeeping had decided they belonged to the restaurant and took them! It took some doing but full credit to the front desk staff (Gary) who was able to find them and get them returned to us.

The hotel has a "shuttle bus" (Cadilac Escalade) that provides free transportation within a 5 mile radius of the hotel. This was very handy for going out to eat in the evenings as we could get to old town Scottsdale and to the Fashion Square Mall.

I would recommend the hotel if you can get a good rate but won’t pay big money to stay with them.

We took advantage of the on-line special $125.00 ROH rate during the month of October. The property is going through renovations on both the exterior and interior common areas, ex: lobby, resturant, pool area and some of the walkways to and fro to the room units. Room 410 was clean and nice the cleaning staff was very friendly we would leave early for golf and return by early afternoon and everthing was done up nicely. On the weekend the hotel was full, convention, wedding and class reunion so the staff was spread quite thin, However they always were friendly. During the week we more or less had the place too ourselves. It is in a very good location and they will drive you anywhere with-in a 5 mile radius, we took advantage of this service on numerous occasions and the guys out front where outstanding. The Spa was another good experiance my better half did three very fine treatments and I did a full message. The onsite resturant was ok, a tad high $$$. Go to Old Scottsdale for food and drinks there is a variety for everone's liking.
Beware of the tax on rental cars it runs @ 41% we couldn't believe it, they get you because you do really need a car the area is so spread out! Also if your a golfer check with the local clubs ALOT where closed for overseeding during October. I played two Troon courses, they were EXPENSIVE but worth it. All in all for the money we spent booking via Expedia on the lodging (Sunburst Resort) and airfare (America West) $468.00 each 4n/5d I would gladly return. It was the rental car price that made me CRAZY. I would have given the hotel a five rating but the ongoing renovations knocked it down one peg.

I stayed at the Sunburst for three nights in late October 2004 while attending a conference at the hotel. I booked my room on their Web site, taking advantage of a "stay two nights, get one free" offer, for a total of $258 for three nights (about $89 a night).

The room itself was nice, with plenty of room. It looked to be recently redecorated in a southwest motif. Surprisingly, it had no dresser or drawers anywhere in the room in which to unpack a suitcase. When I stay somewhere for a few days it's nice to feel like I'm not literally "living out of a suitcase." Two complaints with the room, one large and one small:

1. What is advertised as a room with a "lush garden view" is actually a not-so-lush parking lot view, with cars no more than 15 feet away from the balcony. I was on the second floor, and had a full view of the parking lot, and was awakened one night by a car alarm that sounded like it was in the room with me. Ground-floor units at least have their view of the lot blocked by a wall. The pool view rooms seemed to have nice views, but anything other that a pool view room will have a parking lot view, from what I observed. I think it's wrong of them to market the "garden view" rooms as such.

2. All the guest room doors on my floor had at least two inches cut off the bottom of them for some reason, allowing noise to freely exit the room. And, I'm sure that if someone laid down on the floor they would easily be able to see into the room. I put a rolled-up bath towel at the bottom of the door every night.

The pool area is beautiful and lives up their billing. I'm sure kids would really enjoy it, as well as adults.

Biggest complaint with the resort: staff attitude. To me, the friendliness and "can do" attitude of a hotel's staff is what makes a hotel good or not. Rooms, beds, and showers are a commodity. I can get that at the Motel6 down the road for a lot less. A place that bills itself as a "resort" in Scottsdale has set the bar higher, and should make extra efforts (or any effort at all) to be pleasant with the customers. This was not the case at the Sunburst. I travel a fair amount, and try to always give service workers the benefit of the doubt (they have a hard job). But, at no time during my stay at the Sunburst did I ever feel like the staff was interested in helping me. From the restaurant staff to the banquet staff to the front desk staff, nobody seemed interested in creating good customer service moments.