I didn't choose this hotel, it was chosen for me. I was asked to relocate from the resort hotel that my conference was at (overbooking situation), and I was feeling altruistic, and did so. I didn't realize I was being placed at a Country Inn and Suites (the very name should have clued me in).
First, the good aspect: the staff is friendly.
The remainder is simply below average. The carpets and decor are dated (I guess that's what the "country" theme is all about??). The towels are definitely not white and I found several hairs on several towels -- I didn't use those obviously).
Several of the evenings, the hotel managers opted to keep the pool open until midnight, despite the hotel guide stating it closed at 11 PM. The group using the pool at 11:15 PM was very loud and I phoned and inquired why there was even any one at the pool. I was told the pool was staying open until midnight and they'd ask them to be quiet. By 11:30, they were still noisy and I phoned again, but was told "...she went out to talk to them sir, but they weren't that loud...do you have your window open?...". Loud guests should not dictate keeping a pool open until midnight to disturb guests who may need to get sleep on a weeknight for early morning meetings, etc.
This evening, the hotel is 'crawling' with young children who are running up and down my floor's halls. When I phoned, I was told, "...they're going out to the pool sir...I'll see if I can have them keep it down...". Surprise -- they haven't and no one has asked them to be respectful.
I won't be staying here again. I wouldn't choose a 2 star hotel ever, and certainly in this case I didn't choose it, it was chosen for me.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
12 March 2012
Report response as inappropriate
Thank you for taking the time to tell us about your recent stay. Sorry that you were not satisfied with your stay with us. We are sorry about your concerns about the pool area. We are sorry if this bothered you and we are currently looking into the situation. We strive as a hotel to provide a clean, safe, and comfortable place to stay. We use all of your comments and concerns to help us improve on our service for you and for future guests to our hotel.
Thanks again for your time. We hope that you will give us another chance in the future.
Country Inn & Suites Scottsdale
This response is the subjective opinion of the management representative and not of TripAdvisor LLC