My friend and I had requested a first floor room - none were available. We requested some minimal assistance in getting luggage to the second floor of the units. Our check-in clerk said that she would ask for help but that the rep was a 'prick'. He lived up to his name - not saying hello but demanding that I move the car because he did not want to pull luggage that far (10 feet away). The sales pitches are intense here. Just be ready for it. We even overheard one of the manager s bragging about their policies one night as we were dining at the Oak Creek Brewery: the Sedona properties are the cash cows for Diamond Resorts and they a way to overcome any objection. This is high pressure, always be closing, sales territory. At one point my friend even started to cry and they pulled in another rep to supposedly 'calm' her down; trust me, it was for more of the same. Don't spend your precious vacation time going through this ordeal!!!

I just got back from staying at the RIdge in Sedona. I live in NY in a decent size apartment, with that being said...I stayed in a one bedroom at the Ridge. It was soooooo CLEAN and decorative! My favorite amenities were the fireplace, the stand up shower with great shower head, hot tub, huge closet space, dining room table, and breakfast counter top. THE VIEW from my room was of Bell Rock, and it was off the charts. The pool in front of my place was under construction, but hey if your not in Sedona to do a little walking your on the wrong vacation anyway. There was another pool by the registration desk. Yes there are people present who try to get you involved in a time share tour. Stick to your guns and keep saying "no thank you." I mean arent' you are YOUR vacation, how people can actually get involved in something they don't want to do boggles my mind. There is a cleaning service that came once during my weeks stay, the place got even cleaner! Of course all the kitchen "stuff" was there, I could have had a sit down dinner for 12 if I wanted. There were an ample supply of towels. I called for dishwasher detergent and they brought it right away. The gym equipment was great, I brought one of their mats out by the pool to do yoga, and no one said anything. There were always front desk people there to help with room stuff. I did call the concierge to help me go on one tour, she was SO annoying. I was calling to definitely book something and she went into sales mode right away. I called the tour company on my own, (same price as the concierge was offering) and felt better about my decision to go;)

The place is a 10 minute drive into Sedona the town, so you need a car, but you need a car anyway. Rent a convertible its' worth it. HAVE FUN!

We stayed in an efficiency. And this is okay if there is just one or two people but anymore than that and it will be crowded. The partial kitchen was a disappointment - offering only a refrigerator and microwave; not much more than some hotel rooms now provide. A hot plate or small cooktop would have been a big plus. The unit was very clean. Efficiencies are lock-offs from a multi bedroom unit. There is a locked door in between units and if you have a noisy neighbor it may be an annoyance as you can hear everything - dishes clinking, conversation and the television. The location of the resort is excellent if you golf. It is just shy of a major highway and convenient to town but you must drive everywhere. At check in you are forced to see the concierge (the sales rep) to get your parking pass and a subsequent sales pitch to attend a time share sales meeting. The "concierge" had a difficult time understanding that we weren't interested. I cannot comment on the swimming pool or golf as we did not partake. If you are in Sedona to enjoy the beauty, hiking and biking of the area and this is your priority than this is a fine resort to stay in but if you want accommodations that you plan to spend a good deal of time in you may want to research your options.

We took the tour of the Sunterra time share program, and felt very pressured, despite the "no pressure" guarantee we were promised beforehand. It was supposed to take an hour and a half, but took over 3, with high-pressure tactics from reps, who basically wanted you to shell out at least $20k on the spot to be a deed holder (at their 13.9% interest rate) to buy points in their program. Reps bordered insulting, repeating the phrases, "well I guess you don't see the value, then" and "you're the only one we've seen who doesn't see the value in this," etc, as if we were crazy to not want to commit to such a huge investment right then and there. While the program might be nice for some, the tour definitely should be avoided, and wasn't worth the check they wrote to attend.