A mixed experience. Whilst we agree with the many other contributors that this is a beautiful resort, and that there are many nice touches, it all comes with an arrogance which is not befitting of a resort at this price level.It is not a perfect resort, and this arrogance is somewaht misplaced.
On arrival, there was no obvious means of contacting resort staff, and no instruction as to how to do so. We finally found someone in the kitchen(!), who offered no apology for the lack of welcome. This may be acceptable in a budget B & B, but when you have paid close to $500 for a one night stay, you don't expect to have to seek out staff. Not an auspicious start.
We then asked for some help with our luggage. This was provided, initially, by a relatively senior member of staff (female), who helped me load our cases onto a luggage trolley, and push it from the parking lot to the steps at the entrance to the villa. She couldn't manage it by herself, and indeed, I did not feel it appropriate to let her do so. She was frustrated (and not afraid to show it) that the maid (who appears to be responsible for luggage also), was occupied in making up the banco in our room. This, in itself, was disappointing - we had reserved the room for 3 people - why was the banco not made up in anticipation of our arrival?
I then had to carry our 4 heavy suitcases up 20+ steps, as the member of staff who had accompanied me was unwilling/unable to do so - I don't blame her in the 90 degree heat! She had eventually asked the maid to carry the cases, but frankly, this was ridiculous, as the maid was physically tiny, and was barely able to lift the cases, let alone carry them up a flight of stairs. I couldn't, in all conscience, have watched her struggle with them, and should not have been put in this position. Surely an establishment of this purported quality, charging these prices, should employ a bellman/porter?
The rest of our first day was extremely pleasant - fresh bread baking in the room (athough again, this was not explained to us), a beautiful villa, a beautiful (if a little small) pool, and lots of nice,complimentary touches. We had a very enjoyable day.
Breakfast, however, continued the theme of our arrival. Poor service, even worse food, no tables laid for 3 (again, was it a surprise there were 3 of us?) no choice, no explanation of procedures, arrogant staff with poor attitudes. Frankly, a fiasco for the price.
We checked out immediately after breakfast, although we had planned to stay until lunchtime.
I sent an e-mail, later the same day, raising my concerns about the service issues, and have not yet recieved a response from the management. This is very disappointing.
We appreciate that most contributors have given the resort full marks, and we do not suggest that everyone (or indeed anyone else) has suffered similar problems.
However, be aware that if you do have issues, they are unlikely to be dealt with to your satisfaction.
If you are used to first class hotels and resorts, you will more than likely be disappointed with the service levels here.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Would I recommend this hotel to my best friend?
No way!
I recommend this hotel for:
Young Singles, An Amazing Honeymoon, A romantic getaway, Girlfriend getaway, Older Travellers, Families with Small Children, Families with Teenagers, tourists
I do not recommend this hotel for:
Young Singles, An Amazing Honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older Travellers, Great pool scene, pet owners, Families with Small Children, Families with Teenagers, tourists
I selected this hotel as a top choice for:
Other