We were there for a wedding in town. Our group had a bunch of rooms. One person was rude to nearly everyone in our party. She was rude when people checked in, she was rude when we had problems with our key cards, she was rude a week before when the people who set this up went up to check on the rooms (they had lost some of the reservations). "She was too busy to deal with them".
I tried calling the General Manager to get this resolved and she said she would take care of it by sending out a "letter of apology" (never happened), and by calling the Parents of the Bride (who set up everything) and apologize to them (which again never happened). I would not recommend this place to my enemies let alone my friends.

This hotel is basic but meets needs for a short overnight stay. The hotel has seen better days, but is reasonably well maintained. No ice machines, ice is available from lobby, but this is closed 11pm to 7am. Interent access is via an old PC with limited speed and software, no security or anti virus.
Locomotive can disturb sleep, ours went past at 2am and sounded its horn every 2-3 minutes for 30 minutes as it passed.
Compact pool but was never crowded, and hotel is within walking distance of a quaint town with history.

The room was great for location, amenities etc. especially considering the low rate! Nilton at the front desk was exceptional with his knowledge and hints for tours and sights for our visits in the city and the Canyon. He went out of his way to ensure we have a great time!
Only comment on hotel room was the fact the carpet did turn our socks black. We had read this comment in another review prior to our visit but witnessed it first hand once we got there.