We stayed here while we were in Williams for the Polar Express on the Grand Canyon railroad. That was great! The kids loved it and so did all the adults. The hotel was a little older looking on the outside but the inside was very clean as were the rooms. They seemed a bit under staffed for the influx of all the guests coming for the first week of the Polar Express but were prompt and quick when checking us in and attending to our needs. The pool is heated and located indoors so is usable all year around - liked that. Gave us something to wear the kids out a bit since we had several hours before the Polar Express train ride. My only complaint was the attached restaurant - Doc Holliday's Steakhouse. The food itself was very tasty. The service was extremely slow and acted as if they didn't want to be there. Granted we were a party of 10 but we were one group out of only 3 in the restaurant at the time. The childrens menu had too few choices. The hours state that they stay open til 10pm but the staff started to shut things down at 9pm and seemed 'put out' when we decided to order dessert at the end of our meal. They also automatically add the tip to your bill - regardless of party size...we found out the that party of 3 at the next table had the tip added automatically to there bill also so it wasn't just for large parties as most restaurants do. In short we would stay at the hotel again but not eat at Doc Holliday's Steakhouse again...walk a block to historic Williams and choose from several different others - including Chinese, Mexican and diners.

Excellent stay here while we visited the Grand Canyon. Clean, great room. Helpful staff. Great resturant--a bit expensive. Would stay here again & would recommend.

This property is frequently available on priceline and other consolidators for around $60. At that price, it might be about the best you can do in Williams. But I certainly wouldn't pay much more. As other posters have noted, this is an older property -- think "classic" Holiday Inn with somewhat dated, plain rooms. They try to please, like with free popcorn and hot drinks in the lobby. It's a reasonable stop on your way to or from the Grand Canyon (although a bit far to go back and forth in one day).

Since I had my kids with me, I tried the restaurant for breakfast since "kids eat free" at Holiday Inns. Well, in Williams they're not exactly free. They deducted $5.95 per kid from the bill, but they charged me an 18% gratuity and more than 11% tax on that amount. Still an OK deal with kids, but otherwise I'd steer clear of the restaurant for breakfast. The adult buffet is $9.95, and the food is below average in quality.

As an overnight stop, Williams isn't the best because the town seems determined to make as much money as possible from those passing through. In addition to the nasty hotel and restaurant tax, local businesses seem to overcharge. Gas prices next to I-40 are insane, and even in town they are considerably more than elsewhere in northern Arizona. Not very warm hospitality.

We phoned at the last minute after the weather turned nasty at the Grand Canyon where we were camping and got a very good rate on this room and were impressed with what we got for the money.

The room was a good size and very comfortable, but the best part was finding that they had an indoor pool and large spa to soak our tired legs in after a day's hiking.

All the staff we dealt with were friendly and helpful.