3 years ago, this was my favorite hotel in the area. It has steadily declined in several departments and as the travel coordinator for my company, I have decided to no longer book any of our personnel at this location.
Getting per Diem rates for government travel is almost impossible.
The last straw was the ordeal in booking rooms this last trip. I was making reservations for 2 people. I was given a rate of $129.00/night for one person and $189.00/night for another. After a long negotiation, I was able to get the reasonable rates of $99.00/night for both. The following day, I had to add one more to the trip and was quoted $169.00/night. I explained that I needed the rate to be the same as the previous 2 reservations but could not get it.
I ended up making the reservation for the 3rd person at the Hilton Garden Inn (now my favorite) for $109.00/night.
I received an email from the (new) manager (Lorraine is no longer there), stating they were over booked and I had been moved to the Hampton Inn and my room rates had been changed from $99.00/ night to $129.00/night. This email was sent on Friday, 5-18-2011 at 5:18pm (this was after work hours, no phone contact was attempted). We were traveling on Monday morning at 6:00am. I luckily had my work laptop at home and caught it.
On Monday morning, I brought up the website to find there were 2 rooms available (yet they were overbooked?) I immediately called and complained. I told them I wanted one of those rooms at the rate I had been quoted. I was told the manager was the only one that could change the rates, so I suggested he call me prior to my arrival. I had to book one of these 2 available rooms at $169.00/night.
The manager called me while I was still in transit to his location. I explained to him how dissatisfied I was with the situation. He changed my rate back to the $99.00/night rate. I also complained that I had to book another person at another hotel and was able to get him relocated to this hotel at the$99.00/night rate.
Just this alone was a nightmare as I was on the phone for over 2 hours booking, negotiating, cancelling, booking, negotiating, complaining, etc... It should have NEVER gotten to that point.
After check-in, we went to our room. It was a handicap accessible room, nice enough and very large in size. I don't think it had been used in a while though, as the calendar menu on the refrigerator door was still for June as was the HBO pamphlet. It wasn't extremely dusty, but you could tell it had not been dusted in a while. The air conditioner was off when we arrived and it was 89 degrees in our room. It took 5 hours to get the room to a comfortable temperature. ALL of the dishes were in the dishwasher. Now why would I want to travel all day to have to put up the dishes? If this is now the policy, it's a bad one.
The food, was mediocre compared to what we had been served in the past at this location.
I know a lot of posters think this is a good hotel. It very well may be, but it is nowhere near in comparison to 3 years ago when we first started using it. I am tired of having to work so hard to make reasonable accommodations, especially as a Diamond Club member. Apparently, this means little anymore.
Either way, I'm through here. There will be no further bookings with this hotel for any of the employees that are under my responsibility.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
26 July 2011
Shatmeister - We apologize for the inconvenience you encountered during the booking process. This is not typical of our hotel and we appreciate your business. Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding experience at Homewood Suites. We appreciate your feedback and I will be reaching out to you in order to make this right.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC