I am very disappointed in the service received during my recent stay at your facility. It was very unfair to be charged an extra "cleaning" fee. My room, as well as the area outside my room was left in very good condition. I personally made sure all trash was picked up before leaving your facility. The service from you staff was very poor. The contentintal breakfast, which was suppose to be included in the price of my room, never happened. The pool wasn't opened at the times posted and the front office wasn't open during checkout time. I, nor any of my traveling companions, will never stay at your facility again and we will be sure to spread the word about the horrible experience we had as well as the unauthorized charges to our credit cards.

Cheryl Davis
Memorial Weekend

This was my first time staying here, and after reading all the comments, I had high hopes. When our group got there, all went well with the check in. Only one key was given per room though, even though we all had "roommates". Got up to the room, and all was good. Tried to make coffee the next day but the coffee maker still had the last guests' coffee in it. Unacceptable. We stayed two nights, but our beds weren't made, nor was any housekeeping performed in our room. Again, this is unacceptable. I also thought it was odd that most of the rooms didn't have microwaves or fridges in them. I probably won't be staying here again.

We stayed at the Swiss village Inn, in Feb. We had an upstairs king room with jacuzzi. The room was very clean and came complete with micro/fridge in the room. We would not hesitate to reccomend this property to anyone and would stay here again. We got a bargain rate of $55 a night andthat was great considering the room had a huge jacuzzi.

We booked 3 nights in February and held it with a credit card. When we arrived there was nobody in the office and our key was in an envelope taped to the office door. Further, the rate advertized on their marquee was lower than the rate we were quoted. The room was so-so (i.e. too dark to see or read, 2 bulbs burned out and the rest 40 watts, bedspread had blood stains underneath, urine stain in bathtub, etc). Later, when we learned that Eureka Springs was "boarded up" for the season and were being charged a HIGHER rate than others, we decided to check out and were told we'd be charged for all 3 nights because they required 48 hours notice to leave. We then stated we would stay 2 nights then check out, giving 48 hours notice on the last day and were told they did not issue refunds and would charge our card. The rate on the marquee out front changed 6 times while we were there from $49.99 to $69.99 and everything in between (we paid 54.99). Minimal housekeeping was done (towels only) and no new bulbs were put in lamps despite the notes we left. When we left there was no one in the office, and we had to call from a phone outside to check out. We were told to drop our key in the drop box at the door. When we requested a receipt, we were told we got one at check in...remember, our key was taped to the office door, so we never checked in. Had to wait for someone to get there to check us out and issue receipt, and they were NOT happy-NOR were we. Will NOT be back.