Stayed here recently with my family; found the staff at the front desk of the hotel and at the dinner unfriendly and unhelpful. The price was extortionate, and a deal I should have been on was refused to me - despite it being clear that it was available to others. I noticed that another reviewer had the same treatment at the desk, with someone hiding behind the 'I don't have authorisation to do this' line. It seemed to me that the staff were only concerned with following orders, and had no initiative or desire to be helpful. On top of everything else, when I went to the room it wasn't what I had specifically ordered, and we had to drag all our stuff back over to the far side of the hotel. The room was shabby enough, with peeling paint and a big hole in the ceiling. The meal was not too bad, although some items were very salty. But the service again was appalling; we asked for a half portion of the main course for our toddler (who is an adventurous eater) and the waiter very rudely said that we should order the goujons or sausage and chips! During the meal I also asked three waiting staff for something before managing to get it. The breakfast was nice though and the staff at that seemed much better, so it wasn't all bad). But so much was unpleasant that in summary this is a hotel to be avoided.
- Also Known As:
- Carlton Shearwater Ballinasloe
- Hotel Carlton Shearwater
- Carlton Shearwater
- Carlton Shearwater Hotel Ballinasloe, Ireland - County Galway
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