We have stayed in this hotel many times but have recently been informed that it has changed ownership. As it's the best hotel in the area we decided to book in anyway for the New year holiday as we have always found it to be of good quality. We made our booking by phone and requested interconnecting rooms for our children. I confirmed this by phone a few days before our arrival. When we arrived they couldn't accommodate us and would only give us 2 rooms 'nearby' to each other. It was either that or rooms on the smoking floor - not acceptable for young lungs. What could we do? The hotel was very quiet - and judging by the guests at breakfast the next morning it was very underbooked, so I think they could have made more of an effort to re-arrange their room allocation. It has definitely lost its gloss, no shortbread in the rooms anymore!! As it's the only hotel in its class in the vicinity it will continue to do well, but as a regular guest, I would have expected more of any effort on their part - as it's not cheap by any means.









Cleanliness
