The service at this place was absolutely dreadful – they were rude abusive and were not trained in any sense of customer service. All complaints fell on deaf ears and I have had to resort to complaining to the Spanish tourist board. The rooms were ant infested while the restaurants were run by those who thought that 'Fawlty Towers' is a training guide, although most have not got up to the standard of the beloved Manuel.
If you enjoy abusive and ignorant staff as well as long queues then this is the hotel for you. The feeling in the restaurants is one of aggression which does not help the digestion and very soon if not already expect a display of violence against the staff – since last year they have a visible security presence – to protect the staff from a well deserved beating I imagine.
If you do wish to waste you money on this hotel I would recommend that you eat elsewhere this will keep you sane and free from arrest.
The hotel building itself deserves the four star rating but the ignorant and abusive staff/management deserve less that two stars. Until a 'under new management' sign appears avoid at all costs.

Just back from a week at the Beatriz Hotel, Lovely hotel in great location far away from the resort centre and I say great location because If had I have bookd a more central Hotel I think I would have packed my bags to head home on the first night. Fuengirola, is the dirtiest kip!!! I have ever been to.

The Beatriz Hotel is really nice and spotless clean. I have to say after reading earlier reports with regards to reception staff been rude I was expecing some ignorance on arrival, I was pleasantly suprised as they could not have been more accomodadating, as were all staff,especially the spa staff they were so friendly. The spa is amazing and treatment's excellent and reasonably priced.

I did feel the hotel had no atmosphere then again it may be the time of year and most people were a good 30 years older than myself and I am 30!

The hotel is located direcly on the beach but to be honest it wasn't the nicest,after been in Fuerteventura earlier this year they are real beaches. It is a lovely walk along the promenade from the hotel this is accesed from the gate at the pool area you can walk for a good 3 miles we didn't venture that far as we found the resort very run down about a ten minute walk along the promenade brings you to a lovely I talian restaurant "La Grotta" I would highly recomend excellent food service and very well priced.

All in all if you you could move this hotel to another destination I would definately stay again but as for the area I am affraid I couldn't return.

We went to the Beatriz for a few days in FEB 07. We booked the Hotel over the internet and flew with monarch. From Malaga Airport we got the train from to Fuengirola which was only a couple of euros each and then got a taxi from Fuengirola Station to the hotel. The taxi cost about 15euros.
The hotel was marvellous. The food was fabulous; we stayed half board – which was without a doubt the right move! The facilities were excellent. This hotel certainly had the WOW factor!! The spa is a wonderful experience, beautifully done out with experienced staff. The only downfall of the hotel is it’s on the main road; you can walk along the beach to the town and avoid the road. It’s only a 10 minute walk from the outskirts of Fuengirola. The walk to Fuengirola is pleasant.
Overall we had a fantastic time but we were looking for a quiet, relaxing short break. We would recommend this hotel but to couples looking for a very quiet short break, probably not ideal for families with small children and prams.

We stayed in May 2007 (2 adults and 3 year old child).

The hotel is modern and impressive - the public areas certainly have the "wow-factor" to impress you when you arrive. Scary life-size bronze statues abound in the public areas.

The bedrooms are all at the front of the hotel with a sea view - nobody has to look out over the constantly busy motorway which is literally right outside the back of the hotel. To arrive at and leave the hotel by vehicle you have to use the motorway, there is no other road to the hotel. It's fair to say that motorway noise is not a problem at the front of the hotel.

Our room was large and comfortable, with French doors and a big window so you could see the sea all the time. One drawback is that you can't lock the doors to the balcony from the inside, which is a bit of a worry when you have small children.

The food was excellent, particularly at breakfast ("Manchego cheese, Gromitt?") and you can eat outside if you wish. All the staff were pleasant and helpful throughout our stay.

The pool areas were pleasant and not crowded in May, we could get a sun lounger any time we wanted.

There is a very nice beach just a few feet in front of the hotel (the gate is in the fence behind the little hut by the pool for those of you having trouble finding it, and is operated by your room card-key). On the beach are several old rowing boats filled with sand where the locals congregate in the evenings and weekends to have barbecues - there's nothing to stop you buying some charcoal and having a go yourself if you wish. Also, the moorish castle next to the hotel is well worth a visit.

We didn't see any entertainment as it was on too late for our little boy, but the games room in the basement was the only disappointment of our stay - just a few items and most of them broken, eg pool table had no cues, dart board no darts, air hockey not working. This didn't matter to us, but I could imagine that teenagers would be quite disappointed.

The problem this hotel has - and this probably explains what I considered to be a very reasonable tarriff - is that it's a bit out on a limb at the end of the resort, and Fuengirola itself, it has to be said, makes Playa de las Americas in Tenerife look classy.

There are not many shops in the immediate area, but there is a small but tardis-like supermarket at the camping site on the other side of the motorway; to get to it, come out of the hotel reception, turn left, cross over the footbridge, pass the petrol station and the supermarket is the little white building in front of you - it's also a restaurant. The whole walk is about 400 yards and the shop has everything most people could need in a hotel room, ie 5 litres of water for a euro, and a surprisingly varied selection of beers, wines,spirts and soft drinks. And Pringles. And McVities digestives. What more would an Englishman in Spain want?

Overall I would recommend this hotel, particularly if you are lucky enough to be able to take the kind of holiday where you just laze around all day and rarely leave the hotel grounds. If you are dead set on going to Fuengirola come-what-may, then you would be hard pressed to find better value for money.