Loved the experience, read the reviews so had ad idea what to expect, thought on arrival we were too young for this hotel, but if you want a chilled out hol with no stress and like to spend all day with i-pod and book by the pool you will be made up here. Missed the restaurant scene at night as abundance of food gets a bit much. Loved the breakfast buffet in particular , no shortage of food here.Favourite restaurant was the Asian - disappointed in Mexican based on reviews. Hotel so clean and rooms spacious and well kept. Loved the idea of renting -(refunded at end of week~) towels from spa which we could change daily for use at pool.Staff good but on a mission to clear your plates - once you put your cutterly down your plate was gone.Definitely would go back and recommend this hotel and package as value for money if you just want ot get away and chill for a week. We were very lucky with the weather had mid-late 20's for the week. Will return!!

This large hotel is laid out in a pleasant village style, with lots of different pieces to the building painted in bright colours. The garden is beautiful and immaculately kept and the rooms are nice and clean. The mattress in our room was really uncomfortable in a 'crunchy' kind of way (I realise I have never even considered the comfort of a hotel bed before this one). There is a strange saloon type door in the bathroom to screen off the toilet. Staff very courteous and friendly except for a couple of the women on reception.
The heated pool was the warmest holiday pool I have ever been in. It was actually a pleasure to go for a swim, compared to others where you really have to brace yourself before taking the plunge. There are plenty of sunbeds, so even with all the horrible people reserving them you will always find one (they are a bit crowded sometimes). However, there are not enough umbrellas. Some people reserve their umbrellas then merrily go off for a few hours while people lay frazzling in the sun or have to go back to their rooms.
The pool bar serves snacks (mostly chips, burgers etc) and has white plastic garden furniture. It looked a bit grotty and there were usually a few squashed chips lying around on the floor. The coffee, beer, wine and pop machines worked just fine though so it was OK!
The lunchtime and evening buffets were very depressing by the end of the week. I am a person who will eat anything and usually finishes a meal even when they don't like it too much. BUT! There were a few evenings where I hadn't got the will to carry on eating. Even the dishes that looked nice, didn't have any flavour or had a strange texture. You have can eat in one of the 4 or 5 à la carte 'restaurants' 3 times per week. We tried the Italian and the Spanish and they were both as bad as the buffet. I never imagined that my fried calamari with rice would be out of a tin....
Happily, a taxi to Costa Adeje is only 11 euros and Playa de las Americas is 15 euros. Even though Playa de las Amercias is a bit trashy, we felt it was preferable to pay for drinks and have some kind of atmosphere, rather than stay all night in the lobby bar. This bar is a very large space below reception, and because all the surfaces are marble its really echoey and noisy (a bit like a swimming pool on a saturday afternoon).
The hotel is on top of a rocky cove (see pics). The cove to the left of the hotel (not the cala principe one) is quite interesting and there are crabs and waves and caves if you can get down there.
If you usually like to stroll to a local bar in the evening your only choice is the one on site - there is nothing for miles around (see taxi prices above).
Despite these few problems we did have a nice holiday because we went to totally relax and didn't want to do anything. The weather was great! I think this hotel would probably be good for families with young children who want somewhere safe and easy to stay.
This hotel wasn't my first choice, but I was desperate for a holiday so I booked it. I wouldn't go back again but it was OK.
Booked through Jet Tours in france (excellent service).

This was the first holiday we went on with our 8 month old baby and I have to say it wasn't too bad, we have been to worse!!

Like the other review, we requested to be quite central, near reception however we were put in Block 5 which is right at the other end so we too had to take 3 lifts to get to reception or take the long walk!
However a good point was that we were right next to the swimming pools.

The rooms are adequate, except that we were given 2 single beds next to each other. Our baby was slightly unsettled so we had to put her in our bed for a couple of nights however neither myself or my husband could sleep just incase she fell between the beds!!! I'm not sure why they didn't put us in a double bed, as we over heard 2 ladies complaining that they were given a double?!

The food in the hotel was the usual you would expect in an All Inclusive. Chips, Pizza etc etc......
However we were extemely disappointed with the A La Carte Restaurants (if you could call them that!). We only stay in 4/5* hotels and we have to say that we have never been to an A La Carte Restaurant were you have a buffet and serve yourself!

We ate in the hotel once and afterwards we ended up eating out every night (PS do not eat at Bianco's in Mare Nostrum Resort, Playa de las Americas - not good!). We recommend Teppanyaki (chinese/japanese).

GOOD POINTS:
The hotel was very clean and tidy and the staff were very helpful.

Yes you do have to hire a kettle however we booked our kettle and Baby Bottle Steriliser in advance (mrcools-hirechop.com). It is crazy a hotel doesn't have kettles in its rooms?! Very bizarre, not what you would expect in a 4*!

Oh also if you get in taxi with baby or small child tell the taxi driver to slow down before you even get in!!! They do drive mad even if baby is sitting on your lap asleep!!!

We have just returned from a week at this Hotel, had read several reviews on trip advisor so was pretty open minded! Like other reviews this Hotel is spotless but I am really miffed how people can say it is child friendly! The Hotel, all though it has lifts, is certainly not buggy / pram friendly. We asked to be close to ammenities and were placed at the bottom of the Hotel where we had a good 5-10 mins walk and several lift stops to get to reception - and the walk is very steep! Alternatively you can forget the lifts and walk up the steep incline through the garden and pool areas and have to carry the buggy / pram up 2 / 3 flights of stairs! I found the distance a real nightmare and getting in and out of lifts at various levels! We also booked a suite and were told we would have 2 double beds a seating area and room for a cot - we had twin beds seating area was bed for my toddler and cot squashed up to our bed, so really not worth paying any extra as we saw other rooms and not a big difference! Staff very polite and I know when abroad you should make the effort with the language but in such a big hotel there were huge language barriers - no one seemed to understand when you asked for anything out of the ordinary! Also any one travelling with small children and need a kettle to heat milk etc, the Hotel do not have any they have to hire them in!!!!! at a cost of i think about £20 which is madness but there is no option. If like us you are booking this Hotel because it has a Kids club, think again - we sent our 4 year old one day an dhe had to be bought back kicking and sreaming after 40 mins. The next day my husband went with him to settle him in and after 30 mins my husband removed him as the staff just left the children to their own devices and sat chatting, texting and doing their nails!!! One of the girls was called Sarah and through out our weeks stay we did not see her smile once! The following day the Kids club came to the pool for pool games and we sat and watched with amazement as the Happy Sarah just stood in the water with the kids and tried to get them to run about, at one point she went to the entertainment club house and left all the children alone in the pool! Leaving us on edge watching that no harm came to them!
On a brighter note the Food is very good at this Hotel - the Al la carte ones are no better than the canteen style one in the evening other than the Asian which was very good and something different. Also please note gentleman have to wear full length trousers to the restaurant or will not be allowed in! My husband took several very smart 3/4 length trousers and was not allowed to enter, leaving him with one pair of jeans he had to wear for dinner every night, as the hotel shops only sold 3/4 length trousers he was unable to buy any!!!!!!!