Family holiday - travelled on 8th Feb 2008
Booked through Thomas Cook
Ages - 37,35,14

We have just returned from a somewhat short stay at the Riu Adeje. I can safely say this is the worst holiday experience i've ever had.
This is never a four star rated accommodation, and it was advertised as being in Playa De Las Americas in the brochure, when actually it is at the outer-end of Costa Adeje.
The star rating and the location were the main reasons for booking this accommodation.

On arrival we were given a room on the 3rd floor, which was very basic and in need of repair. This is a theme which seems to run through the majority of this complex.
Problems with the room:-
1. Broken outside door frame, which severely leaked water into the room when it rained.
2. No sockets in the bedroom, and the reception didn't have any extension leads to be able to run a lead from the kitchenette area.
3. Bathroom door handle came off in my hand.
4. No dressing table... you may think this is petty, but my wife and daughter both have long hair, and need to get ready and made-up without struggling.
5. Electric hob rings didn't get hot, just warm; the coffee maker didn't get hot either. So making a drink in the morning was an ordeal.
6. The fridge door didn't close properly.
7. Paintwork outside the room and on the balcony was tatty.

We stayed one night in this room. In the morning we asked to be moved to accommodation that deserved the 4* rating. We were upgraded free to a 'bungalow'. This had its own problems, but was better than the original room.
On arriving in the room I noticed the following problems:-
1. The bedroom window catch was broken, so the window wouldn't lock.
2. A light-fitting in the bedroom was hanging off the wall.
3. A socket next to the much needed dressing table didn't work.
4. The bungalow was tucked around the back off all the other bungalows in what seems to be a forgotten area. This is reflected in the state of the stairs up to the bungalow and the small paved area outside the patio doors, which had a dirty great block-wall running along side it... a great view !!!

The majority of the complex was run down and in need of refurbishment. The only areas that seem to be in good condition were the reception and pool areas

The holiday rep was very helpful, as were some of the reception staff in trying to deal with our complaints. This however cannot be said about the complex manager, who I must say is one of the most obnoxious individuals i've ever had to deal with. She was sarcastic and had complete disregard for customer care. The argument I had with her in the reception area sealed our fate at this accommodation, and we promptly flew home early on the Sunday, cutting our weeks' holiday short by 5 days.

In my opinion, 4* accommodation should give you everything you need, and you shouldn't be left wanting for the most basic of expectations.
I had read many of the reviews on this accommodation, and must come to the conclusion that Brits are too easily pleased when on holiday, and readily accept standards that they wouldn't even entertain at home in the UK.

We have just returned from a 2 week stay in Riu Adeje, Aparthotel and we could not have had better service. We had a 1 bedroomed apartment, which we did not expect, since we booked standard rooms. Daily cleaning service & fresh towels were provided , bed linen changed twice weekly . The staff were helpful, friendly & efficient. Huge selection of food to suit all tastes. We have been to Tenerife many times but this was our first visit to a Riu Hotel & it is definitely one to be repeated.

My fiance and I stayed at the Rui Adeje for a week with Thomas Cook self catering. We were pleased with our apartment as was quite big for two people and it was all clean, the maid would come in every day although if you was busy she would come back later. The kitchen had a microwave, cooker, kettle, fridge and toaster. The bathroom had a bath and shower with hot water, and a hairdryer. We also had a table and chairs, a sofa, a nice big balcony and a safe in our room which cost about 12 euros. The pool was great it was really big and clean, we didnt have a problem getting a sunbed and there was a bar next to the pool open lunchtimes.

We had a Thomas Cook rep at the hotel which was helpful as you could see her if you had any problems although we didnt. We also booked our days out to Loro Parque and Aqualand with her and she told us where and when to catch the free buses. Loro parque was really good especially the whale and dolphin shows but if you would rather see them out in the wild you can get catamaran trips which guarantee you see dolphins or whales we went on the VIP one and saw both.

All the staff are friendly and always say Hola and they were helpful the tv wouldnt go on when we first got there but we told reception and they sent someone to fix it straight away. We only had sky news but was out most of the time anyway.

Other people have complained about walking up the hill to get to the hotel, we didnt find this a problem but elderly people might. Its about a ten minuite walk to the nearest beach, fanabe beach. There are lots of restaurants and bars to choose from all along the beach and there are shops and supermarkets everywhere there is one just across the road fom our hotel.

On our last day we had to leave our room at 12 but they put our suitcases in a locked room so we didnt have to drag them around with us. Overall we had a really good holiday and we are planning on going back and staying in the same place.

I stayed here in July with my wife & 16yr old daughter and what can I say except absolutely brilliant. The apartments were very roomy with all the amenities you would expect. Nice pool with lots of sunbeds (even if you did have to get down before 9:30 to be certain of one!). We stayed room only self catering and there were 2 very good well stocked reasonable supermarkets close by. We did try to book into the restaurant but it was always full!. I have seen reviews regarding the amount of foreign people staying but COME ON YOU ARE ABROAD FOR GOODNESS SAKE!!! and all the staff spoke excellent English. Although there is a slight hill down to the front it is still worth a trip with good bars & restaurants of all persuation.
I like to go to a different place every year but I would certainly return here and would use RIU again when travelling abroad.