We stayed for one week at Riu Palace, Tenerife in mid March 2008 on B & B basis. The hotel has a perfect position right on the seafront at Adeje so we asked for and were promised a room on a high floor with a sea view. Some people don't see this as important but we do. You can imagine our disapointment then when we were given room 101. It is on the ground floor right at the back of the hotel with a view of a large wall. We had arrived around midday and the weather was superb. However the room was dark and gloomy, so dark we had to put the lights on even with the patio doors open.
As has been said by others, the hotel is horseshoe shaped. If you get a room at the front it will be sunny, light and pleasant. However, if your room is at the rear, on the end of either of the two arms of the horseshoe you may well be disapointed as we were. Also, the hotel is built on a slope. Some rooms have a patio rather than a balcony even though they are on a higher floor. With a patio there is little privacy as anyone can walk past at any time. Not that anyone would walk past room 101 as it is tucked away in its cavernlike cul-de-sac.
We asked to be moved and were politely told that the hotel was full and that it is necessary to book a room with a sea view. We said we thought we had and the paperwork confirmed this. Apparently this request had not been received. We were told that 'maybe tomorrow or the next day' there may be a better room. We were moved the following day to room 461 which is on the opposite side of the hotel but again at the end of one of the arms. We had a balcony this time with the view of the dusty service road as mentioned by others. If you leaned right out you could actually see the sea!
The rooms themselves are medium size and adequate. We found the beds firm but comfortable but the small square pillows are simply silly and annoying. The furniture is hotel standard and the patio furniture is cheap and flimsy. The bathrooms are up to standard with tiling and some marble but the most annoying thing was the shower curtain. The shower is over the bath. The bath is narrower than usual and the shower curtain when pulled across has the habit of clinging to you as you are taking a shower. It is not good.
We had read other reviews on this site and took with us a travel kettle and a travel iron. I would advise you to do the same.
Although we had bed and breakfast we did eat at the Riu Palace 'restuarant' twice. I have put 'restuarant' in inverted commas because it is very large, self service and is really a canteen. The food was plentiful and varied. We took breakfast out on the terrace as it has a nice sea view and feels much better than the canteen. It seems many other guests agreed with us and there was always a long queue for a table. Again, I agree with others; they do not know how to make a decent cup of tea. We drank the poor coffee instead. The bacon was very thin and fatty and the sausages were chipolatas.
Were there any good bits? Well yes there were. The staff are amazing. All friendly and helpful. The rooms are clean, as is the whole hotel. The pool areas are fine with plently of loungers to go round. We didn't try the speciality restuarant which needs to be booked in advance, I assume, because no one likes eating in the canteen.
We went to the gym but it was full with three or four people in there. The spa area is again small for a large hotel and one of the two jacuzzis was broken. The sauna was good.
The hotel is rated as four star. Well perhaps it just about makes it in some areas but frankly I don't understand how it can be when there is no table service and guests have to hike around a very large canteen and join queues to fetch thier own food between courses. This isn't the most expensive hotel in the world but it wasn't cheap either and a hotel that charges this much for a week and sees itself as four star should really provide the small things that set it apart. It is a very great shame really as with just a little more thought and effort this could be a really excellent hotel.
Would we go back? Perhaps, it has a great location. So, yes if we had a good room and again on a bed and breakfast basis.






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