This hotel is almost there but not quite. It exceeded our expectations in some ways yet fell short in others. The staff were friendly and helpful and the hotel public areas were clean, tidy and well managed.

We had booked on a bed and breakfast basis and the breakfast was plentiful, well presented and served in a spacious dining room with little or no waiting involved.

Our room was excellent. We were expecting a standard room, and were given a Senior Suite!!!! This comprised 3 separate rooms, a huge balcony and quality furnishings. The bathroom was vast with a jacuzzi bath big enough for swimming.

There were never any problems getting a sun lounger in a decent spot and little signs of people reserving beds at the crack of dawn.

So far so good. So what was wrong with the place?

On closer inspection, the hotel has some tired areas, in need of a lick of paint or renovation.

Should it rain you might wish to swim indoors? Not here you won't as the hotel doesn't have an indoor pool. If you pay 21 euros each per day you can use the facilities of a separate spa which is part of the hotel complex. If you don't pay, you don't use.

Also the hotel has no gym facilities for its guests to use.

Our room, as grand as it was had no tea/coffee making facilities nor did it have an iron or ironing board. This of course is a trifling matter when one only has to phone reception to whistle up the appropriate equipment. Except for one thing.... they don't have irons for guest usage!!!

Asking at reception we were told that this facility wasn't available, but we could, if we wished, rent one which the hotel would be happy to arrange. I asked the receptionist if he was joking and he assured me that he was not.

Overall the hotel was comfortable and for us at least the room was a bonus. 5 star? No.

Stayed at the Gran Tacande in mid-January having picked the hotel based on (1) TripAdvisor reviews and (2) a detailed examination of the map on Google Earth.
I was not disappointed.
The location is perfect – between Playa Fanabe, with its restaurants, Playa del Duque with its soft sand, right across the road from the Plaza del Duque shopping center (NB the Netto supermarket on the basement floor) and facing the most luxurious Bahia del Duque hotel. Make sure though that you don’t get a room facing the construction site at Bahia del Duque even if you plan to spend most of the time outside the hotel – construction started really early and was sometimes heard before 8 am.
The rooms have been well described on this site and would have been perfect had the basic amenities included a tea maker and an iron (with a board). If you want a tea maker and an iron, the hotel will rent these for you at a cost of EUR 15 and EUR 30 per week, respectively.
Breakfast was plentiful and varied (though I appreciated that the caviar was always on the menu).
The hotel arranges sightseeing trips through a local agency at reasonable prices (Mount Teide half-day EUR 20, Loro Parque EUR 40). Get ready for an early start though, as the coach will likely pick you up first (the pick-up for Mount Teide was at 7.20).
The free wi-fi service in the lobby worked fine and proved very useful.

Tried the SPA once for massage, which was perfect.
On the downside, virtually no one at the hotel apart from reception staff speaks English. Some English speaking staff at the SPA would be particularly helpful!
In addition, the hotel walls and windows are all but sound proof so get ready for some noisy nights. At night, I could hear every snore of my neighbors and every bit of the evening entertainment at the bar.
Overall, the hotel’s +’s clearly outweigh the –‘s. if I come back to Tenerife (which I’d love to do), Gran Tacande will definitely be number one on my list!

We have just returned from a week at the Dream Hotel Gran Tacande. I read a lot about it on Trip Advisor and everything is exactly as others have pointed out: great hotel, very clean; we had a big room, a big beautiful bathroom, and huge and comfortable bed.

The hotel is in the best architectonic area of the island, close to everything you need.

Excellent price/quality ratio with staff always ready to help.

Internet point available (9 euros per hour- a bit on the expensive side- but keeps kids away!)

Last but not least: right out of the hotel there is a beautiful promenade by the sea!

Loved it and we will definitely go back as soon as possible!!

The Gran Tacande hotel is a delightful hotel in a great location
( right by the beach, the restaurants and the bars ).

The design of the hotel is very interesting and incorporates the volcanic rock of the area in an attractive way. The hotel feels very spacious and you are not aware of the numbers of other guests staying there ( we were told that the hotel was full ). The bedrooms have character and are reasonably spacious ( the bathroom certainly is ). We had an ocean view room and I think the upgrade was definately worth it. Outside there were plenty of sunbeds and the pools were very clean, as is the whole hotel.

There are some fanastic restuarrants near to the hotel where the food was delicious and the service well above standard. However, if I had to criticise the hotel it would be for the service which whilst it was ok the majority of the time, a few of the staff let it down on occasions.

Would I return to this hotel? Perhaps, for I certainly loved staying there. However, since there are many other 5 star hotels in this area of Tenerife I would probably try one of them next time.