A family of four, we spent ten nights at Knights Hill while visiting friends and relatives in Norfolk. When we tried to book on the Best Western web site there was some difficulty getting the booking through, so we contacted the hotel directly and the staff were very helpful. The problem was that they were fully booked for two of our nights, so we reserved the nights we could and were put on the waitlist for the others. As it worked out, we stayed there the whole trip, and after some discussion with the staff, our room was moved to a more family friendly sized room after the fourth night which included a little more space and a small kitchenette.
Knights Hill is listed as a three star hotel, but I'm afraid that it wouldn't make that by US standards. The rooms and fittings are clean and comfortable, but a bit dated and could use some refurbishing. This is especially true with regard to the bathrooms where we did have some difficulty with the regulation of our shower temperature and you sometimes had to crank the flush handle a couple of times to get a full flow in the toilet.
The restaurant was very nice, we had breakfast there every day (it was included in the price). Breakfast included buffet with a pretty complete list of fried offerings along with fruit, pastry, cereal and an assortment of juices. In addition, you can get fish and poached eggs cooked to order. Note to night owls; the porter serves drinks from the bar in the lounge until 2AM if you wish. The staff were very good about getting warm milk for the children at bedtime.
Hotel guests have access to the spa onsite which includes a pool, hot tub, steam room, sauna and workout loft. The kids had a great time in the pool.
Not mentioned in any of the write-ups is the availability of free high-speed internet. This was very useful for booking excursions and getting directions online. There is no printer available, so we had to have the help of the desk staff when we needed to print our airline boarding passes. TV in the UK is a bit limited by US standards, so it was also nice to have the laptop so the kids could watch a film in the evening.
I cannot say enough about the staff. Virtually without exception, everyone was as nice and helpful as could be.

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