We booked a two day break as a present to our daughters so specifically booked a hotel with an indoor swimming pool. When we asked on check-in where the pool was, we were told "It's out of action". We were given two rooms in the courtyard. My daughters' room stank of cigarette smoke - the smell was so bad that it could be smelt from outside as soon as the door was opened. The room my husband and I shared stank of drains and sewerage. When I went to reception and asked for some air freshner I was told "it's locked away". The service at breakfast was extremely poor. As soon as we entered the dining room - before we were even allowed to sit down - my husband had to sign for the breakfasts. We were then left sitting at the table while staff stood around chatting. Fortunately my daughter spotted the hot food in an adjacent part of the dining room as no-one told us it was there. My husband had to get up and ask a member of staff for coffee and toast. I would never visit this hotel again.








Value
Location (e.g., convenience, views)
Value
Cleanliness



