We stayed at this hotel back in 2003 and found it to be rather tired and in need of refurbishment. To their credit this has happened. The public areas are rather grand and complement the 19th century building. The first impressions were good and check in was handled efficiently.
We found our room to be comfortable and well furnished. The rooms are quite compact but are good value for a 3 star hotel. We also felt that the Full English Breakfast ( that also included cereals and toast ) was excellent value at £6.50 per person.
However, we were part of a large wedding party and some of the guests had to wait an hour to be served their breakfast. This was caused by a breakdown in communication between management and staff. The hotel had been told that the wedding guests would be having breakfast together the day after the wedding. The staff on duty were completely unaware of this and unable to cope with serving 26 breakfasts. Fortunately we were among the lucky ones who got served quickly.
Apart from this we enjoyed our stay at The Tower. It is a decent quality, good value 3 star hotel. I hear that there are plans to try to be reclassified as a 4 star hotel but I think that would be a mistake. It is better to be a decent 3 star than a poor 4 star. The bedrooms and amenities are not what I would associate with a 4 star hotel.






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