Online booking not confirmed until followup email produced "sorry, very busy" phone call. (Only one other room occupied when we were there!)
Entry difficult because of two large black plastic bags which lay in doorway for some hours.
Evening meal (in bar - restaurant not in use) overcooked (my steak pie gravy was burnt onto the plate at the edges).
Handrail on stairs to bedroom not dirty, but FILTHY. 5 minutes with Pledge would have removed the encrusted grey grime.
Mattress and bedding piled beside our room door from our arrival to departure.
Room door had been forced and jamb holding catch loosely held in place but definitely not secure.
TV as advertised, but only a wire loop aerial giving an unwatchable picture on Ch 1–4, 5 unavailable.
Bedside lights flickered on and off.
Very rainy night, and water dripped from ceiling above bow window seat (obvious hole in ceiling plaster).
Shower tiles had areas of stained grouting–not inviting.
Breakfast: bacon overcooked (black at edges), tomatoes not cooked, just warmed a bit.

Have photos but they appear too small in the review format to make sense.

Great pity. We'd stayed in the Crown three times in past years (reason we booked this time), and found none of this! Believe fairly recent change of ownership???