Our short break (too short -4 days) started by being met at the airport in a VIP shuttle car by a charming gentelman who didn't mind that our flight was late and he had been waiting for over 1/2 hour for us. When we arrived at the hotel we immediately felt welcome (thank you Claus) with a glass of bubbly and a tour of the hotel before being shown to our room and informed that we had been upgraded x 2 to a lovely suite which was all anyone could have wished for. Thanks too to Marselle who was also very attentive and welcoming.
It just got bettter and better, the staff in reception are wonderful, nothing is too much trouble and when ever they greet you it is with a smile, they are more than helpful and Lisa made herself available to show us several different rooms so that we could compare options for a future visit. We were already hooked!! Then there was the restaurant! Wow, on our first evening we did not have a window seat but we spoke to the 'Maitre d' Mateaus and he found us a lovely table which we had for the rest of our stay. Mateaus and his team work extremely hard to make sure that everyone is looked after, our waiter Herbert couldn't have been more attentive as were the rest of the restaurant staff and it was a pleasure to eat in the restaurant where the food was varied and presented beautifully.
The spa area is the most beautiful spa that I have seen anywhere, the indoor and outdoor pool areas are immaculate and there are lots of lovely little extras that the family have included without extra charge i.e. happy feet, complimentary snacks and drinks around the indoor pool area. The treatments are extensive although we didn't have any on this occasion there are enough to suit everyone.
My 1 critisism of the hotel is that although the hotel advertise that they welcome dogs, ( we like dogs ) the owners and dogs are given a separate area in the restaurant which unfortunately sends out the message to guests that dogs are welcome in the whole restaurant. While we were there 1 lady with a white dog kept taking her dog into the area where the salad buffet was and for us this did not seem acceptable and could put a lot of people off from returning. I would suggest that the hotel whilst encouraging dogs to stay should not encourage dogs any where near food areas as dog smells are not very pleasant and don't mix with fine dining. I am sure that a dog could manage for a couple of hours in the bedrooms without the owners.
Having said that, my husband and I would like to thank the Seyrling family and all the staff for a wonderful stay. When we left we were given a beautiful cushion to bring home (another thoughtful touch) and one of many lovely memories that we will keep with us until we return in 2013 for our Ruby wedding anniversary.
Lynne and Tony xxxx
all rooms are different, courtyard rooms are quieter I would suggest
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC