I am in the middle/end of a week stay in LA at L'ermitage with my family. i have a college son and middle school son. It has been a wonderful experience. I will comment in different sections below.
i worked with the hotel 6 months in advance. Sharon from reservations was wonderful. I spent weeks researching hotels using trip advisor and other bookstore materials as well. Sharon spoke with me by phone and email to help me pick out room etc. Months later when i called back as we war closer to our stay she made me aware of new specials that lowered my rates even more. (i have use my American Express Platinum Card to book and she immediately upgraded my room for free and gave me my room preferences of facing Burton's way and being on the top floor which is the 8th). This package also included $52/day for breakfast credit and free service to airport. I even emailed Dustin, the manager, in advance to get info. He responded so often on trip advisor to the complaints that i thought he seemed very responsive. He called me by phone and emailed me to address concerns people had on their reviews and he allayed any fears i had over these misdirected criticisms.
I worked mostly with Christine in advance but Sean and Dana helped also. They are absolutely fantastic. I spent 3-4 months planning activities, tours, reserving restaurants. They guided me where to go and when (traffic is a major issue but sites aren't far away) and best places for teens (mine 18 and 14). We set up most of our excursions in advance and they helped me pre purchase the tickets. The concierge service was amazing and friendly. i even received help on last minute reservations. maps and directions were wonderful. they helped me arrange the car service (even though we rented didn't want to drive everywhere) that the hotel provides free within a close 2 miles radius (enough for dinners and rodeo drive for example). They helped me find stores that my skater sons wanted for LA paraphernalia like shoes and clothes for skateboarders.
loved room. got free upgrade. rollaway for extra son. very large. bathroom large and spacious with shower, but, toilet, sick area. wife had anteroom with closet and large area with mirror for her makeup and grooming (very nice area). we had extra fridge brought up for kids needs and no charge for that. AC wasn't working fully and they fixed immediately. cleaning crew did great job and turn down service was nice. we never lacked for towels or bathroom necessities such as soap/shampoo/etc. the minibar was well stocked with all possible needs with food/beer/wine/liquor. we had great view over Beverly Hills. TV and electronics were great but we didn't use the movie/bose system set up in room bc we weren't there much. wifi was free with corded or wireless and that was nice plus. we didn't use pool on rooftop but looked very nice. didn't use exercise room but had all normal equipment.
We mainly only ate breakfast in hotel. it was wonderful and we often did room service each day as family had more time to eat and get ready before excursions. the dining room was lovely and the outside room with plants/waterfall was very inviting. we did not try the dinner or lunch as we were out every day and often wanted to try the LA restaurants. Food service was prompt and very good.
Il pastio: very good italian
Ivy: great food. saw next table over from wynonna judd (my wife loved this)
Xi'an: very good chinese
Coupa cafe: soso venezuelan (most of family didn't like and was empty)
Lobster: going tonight and heard best seafood
Cut: going friday and heard best steak
Cheesecake factory: first in US, have one at home but good (lunch there)
Room service at hotel: breakfast great and one dinner great
Glitterati: private tour with 4 of us in large luxurious denali. 3.5 hours all over LA. driver was great and knew all information. tailored tour to us. we saw some downtown, beverly hills, hollywood, west hollywood, etc. He took us to all the hot spots we wanted and some we didn't know about like famous cemeteries. my wife is really into the stars and he pointed out a lot of the homes and famous restaurants. the tour was done on our first full day in LA and was really helpful in us planning our week. our guide was fantastic and tour being personalized was so much worth the expense (very expensive but much better than the bus/van tours that are so impersonal.
universal: the VIP tour $250/person is expensive but so worth it. they have light breafast and amazing gourmet lunch included as well as valet parking. the guide takes about 10 or so around in trolley. it lasts 6 hours. you get discounts 25% on what you buy. you get front of line to every ride. you get front seats for shows. no waiting bc you are in/out fast and can get to next adventure. the backstage tour is amazing. you see the airplane in War of the Worlds up close. you get to touch props. you see how the wood, metal, signs are made. we toured a real soundstage for Parenthood. The kids loved seeing how movie/TV shows are really made. great tour.
Warner brothers: VIP 2.5 hour tour was great. much more emphasis on the TV shows and movie making than universal. more real life. golf cart tour of about 10 of us with starter movie on WB. then went all over outdoor stages, sound stages, props and museum (entire floor of harry potter). the tour was wonderful and much more was learned on this tour about the production process.
TV show: got free tickets to watch Last Man Standing with Tim Allen. prepare for long experience but was well worth it. 4-5 hours of duration including standing in line, getting into studio and then taping of show 3.5 hours. we learned so much about the way a show is made. kids learned a lot and loved it. went so long they gave some pizza and water. they had comedian warming up crowd and talking during all the "down time" when sets and cameras moving. he was funnier than the show. The cast was great and being only 20-30 feet away watching was thrill for the family. They told jokes and made you feel welcome in between filming.
Santa monica: going to amusement park, beach today. going to Lobster which is famous on pier for seafood and then Circque show. we love cirque. iris was closed down and couldn't see bc of award shows all just finished. heard that was awesome also.
shoppping: rodeo drive amazing. even just to look at. my family likes nice things but we don't splurge on clothing and items at level of rodeo. it was fun window shopping. we did buy few things bc our home town does not have the store or selections rodeo has!! however, $4500 purses and $800 pumps for wife are not our typical purchases. it was fun to see the top end. i did buy very nice watch and the stores are helpful and amazing. i was surprised at how few people were in there buying but maybe economy does affect them some even though they are in a "protected" market of the super wealth. Every car in LA is bmw, mercedes, lexus, audi and porsche. however, a 1.2 million bugatti and lambos and ferraris were all over rodeo. amazing wealth here and lots of pictures being taken by the tourists.
LA was easy to get in and out of. it was not bad. We rented car thru AMEX at enterprise and they could have been nicer. taught me all about car. i paid extra for GPS which i recommend bc LA was so much easier getting around with this. however, by middle of week i was learning streets well bc city is like a grid and easy to learn. i didn't mind driving at all and was easy to get around. my son is great navigator and helped me identify spots. parking is not like home. you pay for everything and a lot. keep plenty of change if you are lucky enough to get meter. many lots are 10-20 dollars depending on time etc.
We still have 2 full days left but wanted to write while fresh in my mind. The hotel and city are awesome. The staff here is exceptional. They want to please you and help. the hotel is small but that is bc they cater to upscale crowd that want privacy. we loved it. no wild parties keeping us up at night. very quiet yet service is top notch. had 2-3 papers delivered to door every day (NY times, WSJ, USA today) to catch up on news while kids slept in. What a great experience. i would come back here in a heartbeat!
Virgina Beach VA
Highest floor. Face Burton's Way. Talk with Sharon about your needs. She is great!
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
13 March 2012
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Thank you for taking the time to write such a complete review of your experience at L’Ermitage Beverly Hills. It has been a pleasure working with you to plan your family vacation. I am very pleased to see that our staff was able to execute your itinerary so well. If you need anything in the future please do not hesitate to contact me again.
Front Office Manager
L'Ermitage Beverly Hills
This response is the subjective opinion of the management representative and not of TripAdvisor LLC