I booked a one night stay through Hotwire, at the Homewood Suites in Brisbane, as a stopover on our trip near SFO airport. The price was extremely good and this would have been a very good experience had it not been for some issues related to housekeeping/maintenance.
When we arrived at the hotel @ 3pm the computer was down so we couldn't check in. We decided to do some sightseeing so we took the free shuttle to the airport to pick up the BART train. We took it to the Powell street stop and hopped on a cable car to Fisherman's Wharf. After enjoying the rest of the day and grabbing some dinner we headed back to the hotel.
We checked in and when we entered the room, there was someone already occupying the room - we startled him out of bed! I went back to the front desk, advised the woman of what had happened, and she told me that housekeeping entered the room as cleaned and unoccupied in the system. She was sorry for the mistake and gave me a key to another room.
The room, although small, was well appointed and came with a kitchen area, living area with a pull out couch, one queen size bed and a large bathroom with large glass stall shower (no tub).
Unfortunately, the shower grout had mildew, the kitchen sink faucet was loose and coming out of the basin, the garbage under the kitchen sink was full, and there were no extra pillows or blankets for the pullout couch. Since there were three of us, it was very tight and a challenge for everyone to rest comfortably. I would not recommend this hotel for more than two people.
A plus was that breakfast was included and it consisted of hot (scrambled eggs, potatoes, make your own waffles etc.) and cold foods . Not great but not terrible. There was plastic up on one wall of the dining area where construction was occurring.
I think that this hotel would be a great option near the airport for no more than two people if management would require housekeeping to do a better job of cleaning and reporting room availability.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Would I recommend this hotel to my best friend?
Probably not
I do not recommend this hotel for:
Young Singles, An Amazing Honeymoon, A romantic getaway, People with disabilities, Great pool scene, pet owners, Families with Small Children, Families with Teenagers
I selected this hotel as a top choice for:
Other