First, if you can find other hotels in the area I suggest you go there. Never, ever book your stay with this hotel. If you're saving a few bucks compared to another hotel don't even think about booking with this hotel. The poor customer service is NOT worth it. The manager, Mr. Patel, will not get back to you (you will have to call back to follow up). And when you call to follow up, Mr. Patel will not have the guts to answer your question(s) he will delegate to someone else to respond. It took almost three weeks for the hotel to respond to a simple question. However, when I complained to Best Western's corporate office Mr. Patel responded within one day to the corporate office's inquiry. BAD, BAD AND NO CUSTOMER SERVICE!

I'm willing to discuss in further details if anyone is interested. Email me at carloinbp@yahoo.com.

Definitely, the location, room size and amenities, and price were exactly what we expected. The area was safe, quiet, and there was plenty of free parking. The room was generally clean and in good repair. There were several good restaurants close by. For those reasons, we would probably stay here again.

The only serious problem we had was that the door would not latch/lock when we closed it. The manager told us it was due to the building settling, and that we needed to lift/jiggle the door in order to "coax" it to lock. He acted like we should have been able to figure that out. One day, we arrived back from sightseeing and found the door not locked -- apparently the housekeeping staff didn't know the "trick" to locking the door. When we complained, the manager did not even apologize, and did not seem to feel it should be a big deal. But, it did not happen again.

There were several "nuisances," though, and they mostly were due to poor customer service.

The front desk staff knowledge and courtesy are hit-or-miss. Some act like you are putting them out when you ask for directions, others go out of their way to get your questions answered or resolve problems. Several were not familiar with the area's restaurants, convenience stores, directions to common destinations.

Minor inconveniences: The shower head is very low (I am 5'9" and had to lean over to rinse my hair), the room smelled of past smoking (although it is a non-smoking hotel), the housekeeping staff did not clean/replenish the coffee area in the room, the A/C was a little tricky (either we were freezing or hot), there was not a lot of closet/dresser space.

I stayed here early August 2007 with my daughter. This was on the way home from New Zealand to Ireland, as we wanted to be near Universal Studios. We were not driving - and this hotel is not at all convenient to public transport, and taxis will collect but getting back is not easy. The reception staff are a mixed bunch, from cheery and reasonably helpful, to downright taciturn, unfriendy and unhelpful. The rooms are Ok, but the hotel lacks the services" expected nowadays, which ease the burden of travelling - no bar, restuarant, free newspapers??? To add insult to injury, I had informed them that my daughter uses a wheelchair, but we were given a ground floor room, great, but the bath shower was inaccessible for her - when we asked the female receptionist for a plastic chair/stool, she said they had nothing. As for the free wireless internet, the same girl looked at me as if I had two heads when I told her it wasn t working- and practically threw an internet lead across the desk. Also when help was requested to book transfer back to airport - same receptionist said they could n t help, but gave me number to ring myself, when I explained this was an international call on my mobile - I don t think she understood. Perhaps basic customer care training would help????

If you want a clean bed for one night - stay here, if you want more don t touch with a barge pole, go to the hotels near City Walk

MY husband, our 14 year old son and myself stayed here 4/27/07 thru 4/29/07. We were in LA for our sons birthday. We went to Universal Studios which is only about 3 miles away and to Hollywood which is propably only about 5 miles away. Check in was easy and the girl at the desk was so nice. The room was clean and new. The beds are so soft and the pillows as well. It had a fridge, microwave and coffee maker which was helpful. Saturday night after a day at Universal Studios we decided to go down to Hollywood Blvd. . The man at the front desk was so helpful, he printed out directions and told us some facts which we thought were helpful. If I come back to this area I would diffently stay at this hotel.