MY husband, our 14 year old son and myself stayed here 4/27/07 thru 4/29/07. We were in LA for our sons birthday. We went to Universal Studios which is only about 3 miles away and to Hollywood which is propably only about 5 miles away. Check in was easy and the girl at the desk was so nice. The room was clean and new. The beds are so soft and the pillows as well. It had a fridge, microwave and coffee maker which was helpful. Saturday night after a day at Universal Studios we decided to go down to Hollywood Blvd. . The man at the front desk was so helpful, he printed out directions and told us some facts which we thought were helpful. If I come back to this area I would diffently stay at this hotel.

I stay at this hotel about once a month. It is close to a number of fabulous restaurants of every ethnic variety including Don Cuco's Mexican (across the street), Thai Ghindi (fabulous sushi) only a block away, and many other classic Hollywood favorites such as Mo's and Bob's Big Boy. You can walk to Starbuck's, Trader Joe's, Sebastien's, NBC Studios, Warner Brothers, etc....if you bring decent walking shoes.

If you bring a car, you've got a place to park underground for no charge. Parking otherwise can be a pain, so this is a great bonus.

The Sunday morning staff is extremely friendly...maybe management? Other staff encounters have been frustrating (language barrier) and somewhat unfriendly, but you only have to deal with that when checking in or calling direct for a reservation, if you choose to do so.

The continental breakfast is decent if you get there early enough...coffee, bagels, cold/hot cereal, toast, sweet rolls, juice, etc. They do a nice job, but the breakfast is tended by the same person that handles phones and check-in/out.

The elevators are exremely slow, so go for first floor rooms if you don't mind them.

The rooms are nice and extra-spacious if you go with a King. I love the fact that I've got a fridge and microwave for left-overs from all of the great dining in the area! The rooms are new and the towels are fluffy and thick.

I keep searching for better deals on hotels in Burbank, but I keep booking my room here.

Stayed here for two nights on the weekend. Visited Hollywood and area during the day. The hotel was clean and fairly quiet. The parking was free and below ground. There didn't seem to be any security for the parking, and would have been concerned if I was alone in the lot, particularly at night. At check in, was not advised of location of hotel amenities, e.g. continental breakfast location & times, exercise room and pool. Asked about restaurants in the area, and was directed to the Mexican restaurant across the street. It was a good place to eat, but was hoping for a few more suggestions. Overall was quite satisfied with the hotel.

Stayed one night to attend a funeral at Forest Lawn Memorial, which is very close to this hotel.

The hotel and our room was clean and the complimentary wifi was helpful. The hotel was walking distance to local eateries.

I was not properly greeted when I walked in to check-in. The young girl behind the counter was not welcoming and did not go over my reservation (nights, rate, etc.) and never offered to go over the hotel's amenities (where to park, where the elevator was, fitness room, pool, continental breakfast, etc.). She did the absolute minimum to process my check-in and left me to fumble around on my own without any assistance.

Later, I called the front desk and spoke with a young man for some towels but they never arrived. Hours later, I went down to the desk to ask again and to hand carry them back and found the young man (presumably the same one I spoke with on the phone) on his cell phone on a personal call.

The automated wake-up call system did not work. Others attending the funeral experienced the same issue so I do not believe it was user-error.

The continental breakfast was insufficiently stocked. We went down by 8 am and most of the items where gone. Disappointing considering that breakfast was supposed to be available until 9:30 am.

If all you need is a place to sleep at night and don't expect any shred of customer service, this is the place for you.