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Sheraton Gateway San Francisco Airport Hotel: Traveller Reviews

Call now to book: 1-800-454-6835 from hotels.com
TripAdvisor Traveller Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
3.5 of 5 stars 115 Reviews
5.0 of 5 stars
13
4.0 of 5 stars
42
3.0 of 5 stars
31
2.0 of 5 stars
18
1.0 of 5 stars
11
TripAdvisor Popularity Index:
  • Measures overall traveller satisfaction based on ratings, reviews and other sources.
#10 of 12 hotels in Burlingame
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  • Hotel class: 3 of 5
  • Rooms: 404
  • Address: 600 Airport Boulevard Burlingame, CA 94010
Property Type: Hotel
  • Lodging offering guest rooms, a 24-hour front desk and a variety of services and amenities.
Description: The Sheraton Gateway SFO is a modern airport hotel, offering convenience, style, comfort and sophistication. Contemporary furnishings throughout the... This description is based on information provided by the hotel.
Business Centre Fitness Centre Free High-Speed Internet No Free Parking Pets Allowed Restaurant No Room Service Swimming Pool
Check Rates: £104 ($184) Avg. Price
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TripAdvisor Traveller Reviews

Reviews of Sheraton Gateway San Francisco Airport Hotel

( 40-44 of 115 )
“Dirty, tired looking hotel.”

Sheraton Gateway San Francisco Airport Hotel

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2 of 5 stars
Los Angeles
19 Jun 2007
1/2 found this review helpful

Booked this hotel for a one night stay while going through SFO. Standard sheraton lobby, nothing great, nothing bad. Check in was slow, way to slow for 8pm, they had a line of 15 people who just got off the flights. And forget about their shuttle, takes 1/2 and hour each way. Nothing around the hotel location either and their restaurants are not good. The rooms were stale, moist and sticky. The bathrooms are in SERIOUS need of refinishing, i can't tell what was worse, the paint peeling off from the moisture or the sticky floors 5 hours after we showered. The only plus was the sweet sleeper bed. Looks like a standard holiday inn with 1 star settings. Overpriced at 197 a night. There is a Red Roof Inn down the road, go there, at least you get value for money, and they dont charge you 15 bucks for parking.

  • This TripAdvisor Member:
    • Liked — Near airport.
    • Disliked — Dingy bathrooms, damp rooms.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PickE's Summary
Date of Stay: May 2007
Travelled with: Spouse / significant other
Visit was for: Other
Age group: 25-34
Member since: 18 September 2006
  • My ratings for this hotel are:
    • 2 of 5 stars Value
    • 2 of 5 stars Rooms
    • 2 of 5 stars Location (e.g., convenience, views)
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Check-in / front desk
    • 3 of 5 stars Service
Would I recommend this hotel to my best friend?
Probably not
I recommend this hotel for:
Families with Small Children, Families with Teenagers, tourists
I do not recommend this hotel for:
Young Singles, An Amazing Honeymoon, A romantic getaway, Girlfriend getaway, Great pool scene
I selected this hotel as a top choice for:
Other
Was this review helpful? Yes No
Check Rates
Average price*: £104 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“near the airport”

Sheraton Gateway San Francisco Airport Hotel

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3 of 5 stars
Soouth Pasadena
10 Jun 2007

Standard room - doesn't merit more than two or three stars. Clean but needs new paint, carpet - and there were stains in the bathroom. However, the people are nice there ans it is close to the airport and inexpensive. Stay there if you are going to the airport early the next day. There are better choices if you want to visit SF or Burlingame.

  • This TripAdvisor Member:
    • Liked — location
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
beryl_greene's Summary
Date of Stay: June 2007
Travelled with: Spouse / significant other
Visit was for: Quality time with family
Age group: 50-64
Member since: 10 June 2007
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Check-in / front desk
    • 5 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
Would I recommend this hotel to my best friend?
Most likely
I recommend this hotel for:
People with disabilities, Older Travellers, tourists
I do not recommend this hotel for:
Young Singles, An Amazing Honeymoon, A romantic getaway, Girlfriend getaway, Great pool scene, pet owners
Was this review helpful? Yes No
Check Rates
Average price*: £104 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Needs a major renovation”

Sheraton Gateway San Francisco Airport Hotel

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2 of 5 stars
Soquel, CA
6 Jun 2007

It could be a great hotel, worthy of 4 stars if it completes a renovation. Bathrooms were clean but outdated. Corian countertops had some cigarette burns. Carpets were old and stained. Blankets were well used, but the sheets and comforter were great. The air conditioner was equivalent to a Motel 6. It roared off and on all night long, loud enough to wake one up. The black out curtains were old and when the sunlight shone through, you could see many cracks from age in the material. The exercise facility was small and just okay, although it was open 24hrs, which was nice. The pool was indcoors and very small and the hot tub was not hot at all and very old.
When I checked in, the young woman, Dackmar, was very nice and pleasant. She assigned a room to us and as she was handing me the key, her boss or manager butted in and said she can't have that room, NO WAY, and then instructed her to start again and give me another room. He gave no explanation and was not apologetic. I wonder if he was miffed because of the good rate I got on Priceline.com. It was very unprofessional and could have been handled in a better way.
The location was fine. Close to the airport, close to a walking path along the bay, and close enough to decent restaurants and shopping.
I would be disappointed if I stayed in this area again and used Priceline and received this hotel for a four star rating. Unless it does some major renovations, it does not deserve a rating this high.

  • This TripAdvisor Member:
    • Liked — Close to walking path along the San Francisco Bay
    • Disliked — Air conditioner, carpeting, bathroom, and pool area very outdated
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Runmama's Summary
Date of Stay: June 2007
Travelled with: Family with young children
Visit was for: Quality time with family
Age group: 35-49
Member since: 19 May 2003
  • My ratings for this hotel are:
    • 2 of 5 stars Value
    • 2 of 5 stars Rooms
    • 5 of 5 stars Location (e.g., convenience, views)
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Check-in / front desk
    • 3 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
Would I recommend this hotel to my best friend?
No way!
I recommend this hotel for:
People with disabilities, Older Travellers, tourists
I do not recommend this hotel for:
Young Singles, An Amazing Honeymoon, A romantic getaway, Girlfriend getaway, Great pool scene, Families with Small Children, Families with Teenagers, tourists
I selected this hotel as a top choice for:
Other
Was this review helpful? Yes No
Check Rates
Average price*: £104 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Incredible customer service, nice room and good breakfast”

Sheraton Gateway San Francisco Airport Hotel

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5 of 5 stars
Redlands, CA
28 May 2007
0/3 found this review helpful

Very nice, great customer service, easy freeway acces.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GetawayToday's Summary
Date of Stay: May 2007
Travelled with: Spouse / significant other
Visit was for: Personal event (wedding, ...)
Age group: 25-34
Member since: 17 September 2006
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location (e.g., convenience, views)
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Check-in / front desk
    • 5 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
Would I recommend this hotel to my best friend?
Absolutely!
I selected this hotel as a top choice for:
Other
Was this review helpful? Yes No
Check Rates
Average price*: £104 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“An Atrocity”

Sheraton Gateway San Francisco Airport Hotel

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1 of 5 stars
Atlanta, GA
24 May 2007

We actually returned to Atlanta from our stay at the Sheraton SFO Airport today (5/23/07). I have to say that I was extremely disappointed. While the check-in process was excellent and staff was courteous, that did very little to make up for the state of the rooms in the hotel. Priceline lists this hotel as a four star, but it is a far cry from it. The carpet was filthy, the furniture worn, faded, and stained. I was so uncomfortable in the room that I could not sleep. After checking in we requested a different room, however we were moved to a room that was just as bad. Outside noise is bad as well. I was awakened at 3-4am each morning to the sound of a garbage truck banging a large dumpster downstairs even though we were on the seventh floor.

The hotel has three different levels: guest rooms (floors 2-7), preferred rooms (floors 8-14), and club level (floor 15). I would hope that the preferred floors and club level are in better condition. You may want to ask for one of these rooms if you find a compelling reason to spend your money at this hotel.

  • This TripAdvisor Member:
    • Liked — Check-In
    • Disliked — Filthy Rooms
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RARoyal12's Summary
Date of Stay: May 2007
Travelled with: Spouse / significant other
Visit was for: Romantic getaway
Age group: 25-34
Member since: 24 May 2007
  • My ratings for this hotel are:
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 3 of 5 stars Location (e.g., convenience, views)
    • 1 of 5 stars Cleanliness
    • 4 of 5 stars Check-in / front desk
    • 3 of 5 stars Service
Would I recommend this hotel to my best friend?
No way!
I recommend this hotel for:
People with disabilities, Older Travellers, tourists
I do not recommend this hotel for:
An Amazing Honeymoon, A romantic getaway
I selected this hotel as a top choice for:
Other
Was this review helpful? Yes No
Check Rates
Average price*: £104 (year-round)
Call now to book: 1-800-454-6835 from hotels.com

Reviews of Sheraton Gateway San Francisco Airport Hotel

( 40-44 of 115 )
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Sheraton Gateway San Francisco Airport Hotel Also Known As

Address: 600 Airport Boulevard, Burlingame, CA 94010