My husband and I have been coming here once a year to ski/snowboard for the last 4 years. I reviewed this hotel in 2011. This time we came at the begining of March instead of Chinese New Year to avoid the overwhelming Chinese tourist crowds, and the hotel is back to being quieter and more idyllic. Overall, they maintain a consistently good standard as to the hotel rooms--very comfortable and clean. Hotel staff is very nice and friendly. There are fun activities including traditional drum performances in the lobby bar in the evening twice a week.
My only negative experience this time was that at the onsen, there were sometimes boys there. Women sometimes brought in their little boys. I know there are people who feel little children are ok, but I did feel uncomfortable being nude around boys, so I always waited till the boys leave before using the onsen.
The biggest changes are the restaurants. Back in 2011 their Western restaurant Melt had a great reasonably priced option for a salad buffet (so you can opt out of the hot food servings). Now you can only do their full-on buffet at a higher full-on buffet price. The quality of the salad buffet has gone downhill, but they added an all-u-can-eat grill meat and seafood component, so it may be a bonus for you if you like grilled meat. It is however, no longer a good deal for vegetarians like me. The plus side is that their Japanese restaurant Sisam now has a full vegetarian menu, which was a pleasant surprise. Back in 2011 Sisam's food quality was mediocre, but this year it has improved and the food tasted pretty good. In both years, Sisam's service staff has problems handling a full seating. Whenever the restaurant is busy the wait staff will become overwhelmed and forget things, and simply can't handle servicing all the guests. But since this time we were not there when the restaurant was packed with Chinese holiday tourists, half the time we got decent service (until the day the Airlines Ski/Snowboard competition crowd showed up and the Sisam wait staff was overwhelmed again). We dined in Pirka and also Rera as well, and the food quality and service in both are still great. We also ventured out to dine in town one night and the Hilton concierge was super helpful in assisting with making reservations.
Finally, I have to give the hotel a thumbs up for meeting my special request for a vegetarian ramen. I love ramen noodle soup but it is near impossible to order a vegetarian version in Japan. I asked the front desk if the hotel kitchen can make one for me during my stay. They checked with the chef, and although the chef had to make some special arrangement, I got my vegetarian ramen served at Sisam one night. It was very delicious, and while some foodies purists might say it's not authentic without the pork bone soup and charsiu, I was absolutely delighted to taste authentic ramen noodles again, and in the ski mountain a hot bowl of soup is such amazing comfort food. It is so nice when the hotel actually is willing to provide guests something not in the ordinary. This is the kind of details that separates the 5 star hotels from the rest.
- Also Known As:
- Hilton Niseko Village Hotel Niseko-Cho
- Hilton Niseko Village Hotel
- Hilton Niseko Cho
- Hilton Hotel Niseko Village
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