My husband and I stayed at the hotel for a week in late March. Our goal was to get away from the rain and cold and just relax. Our initial impression was great and then the disappointments started building. The first problem was with the separate toilet room in the bathroom. It reeked of urine. I had to ask them to send a cleaning crew to scrub it down, which should have been done after the last guest! The room was otherwise comfortable and well equipped. I do miss the old style drip coffee pots where you could get some hot water and make tea. Coffee was the only hot drink option in the room. What about us tea drinkers? Later in the week, I went to the business center because I had to print something, and I was told the business center had no internet. It is supposed to have it, it just didn't have it when a guest needed it. So here comes the really bad thing that happened--we lost power for day. The ENTIRE hotel property lost power for a day. In an era of all products being powered, including my phone, laptop and books (kindle) this is a major inconvenience. No elevators, no lights (the bathroom got quite dark), no electricity at all (so much for having wet hair and no way to blow it dry.) We were told that the restaurants were serving food so at least we were able to eat. Power was restored around 4:30 pm that afternoon. The next day...lost power again! This time it was for about an hour. When we called the front desk, we were told it was "unexpected". I expect the "unexpected" when I stay at the Park Hyatt in Saigon, Vietnam, NOT in Carlsbad, USA. Did anyone offer a credit for this major inconvenience? NO! They wanted their money as if nothing was wrong. The hotel management needs to get a clue that guests expect electricity, and if you can't supply it, give them their money back.
We had a wonderful meal of tapas in the lobby lounge our first night. This was our only wonderful meal. Don't bother with the Argyle Steakhouse. They burned my steak to the point I had to cut off the exterior of it.. The side dishes were flavorless and service unimpressive. At the hotel, the poolside service was spotty and we had to seek out the servers. The poolside menu was unimpressive and not very "poolside-ish". They need to rethink that menu.
Ugh. What a disappointment.
- Also Known As:
- Park Hyatt Aviara Hotel Carlsbad
- Park Hyatt Aviara Hotel
- Four Seasons Hotel Carlsbad
- Four Seasons Carlsbad
- Aviara Resort
- Carlsbad Four Seasons
- Four Seasons Aviara
- Official Description (provided by the hotel):
- On California’s sun-drenched Pacific coast, in the seaside community of Carlsbad, Park Hyatt Aviara Resort lies on the north shore of Batiquitos Lagoon – a vast protected wildlife sanctuary and an enclave of natural beauty. From atop the highest ridge, overlooking the ocean and the lagoon, the AAA Five Diamond San Diego resort provides a respite from the ordinary. Located amid 200 acres of verdant hillsides and rolling valleys, within the master-planned community of Aviara, our North San Diego luxury hotel and resort provides an appealing setting for any function. The resort’s Spanish colonial architecture welcomes with a sense of casual elegance. Each of the 329 spacious guest rooms – including 44 suites – features a private balcony or landscaped terrace offering magnificent views. Expansive facilities for meetings and special events are enhanced by complete resort amenities, from acclaimed dining to a full-service spa, swimming, tennis, a fitness center and an Arnold Palmer-designed 18-hole championship golf course. ... more less
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