First of all, this is not a resort. Sonoran Suites rents you an apartment in a huge apartment complex in Carlsbad. Their web site leads you to believe it is a nice resort - this is false advertising at its best. You will not be staying in a resort condo - instead, it is a unit in an apartment building. There is no one onsite to help you if you have problems. The unit smelled smokey and had old bits of food on the carpet when we arrived. The beds are extremely uncomfortable, the linens are itchy, and the comforters did not look clean. Speaking of linens, we were overcharged for a few towels that they claim we removed from the unit (of course we did no such thing). I have called Sonoran Suites several times regarding the charges, and no one has returned my calls. They claim that their housekeepers inventory everything and that towels were missing. They would not even stop to consider that maybe the person taking inventory had made a mistake. Beware of this place. I wish I had read the reviews others wrote before putting out such a large amount of money for such a horrible experience. I am most disappointed with the corporate office and the unprofessionalism of the managers and employees.

The Staff At Sonoran Suites Unjustly Charged My Family And I For Missing Towels Following Our Stay And Refused To Allow Me Access To Address This Accusation With Management. I Requested To Speak To The Manager Or To Have Him Call Or E-Mail Me And They Refused. They Require Credit Card Information Kept On File And The Same Day We Checked Out They Billed Me For Three Missing Towels. There Was No Method Upon Check-In To Verify Quantities Of Towels And Upon Check-Out They Rely On The Feedback From A House Cleaner. We Paid Well Over $1,500 For Four Nights And They Treat Us In This Way. Totally Unprofessional!

Pros: 6 minute drive to Legoland. Good sized two bedroom apartment.

Cons: This is not a hotel. You are using an apartment in an apartment complex. There are notes on every surface stating what you will be fined for: $50.00 fine for not turning the lights out, more fines if you leave dirty dishes, wash towels with other towels etc. Sonoran Suites has a guility until proven innocent approach to dealing with customers.

You cannot cancel--unless you do not mind losing 50% of entire rental fee. The person who took my money did not quite mention there is no staff on site. I received that information later.

If you have problems, there is no one there and when you phone you are treated rudely by confused staff.

The pool was closed entire time we stayed--again not Sonoran Suites problem. If you have kids--no pool is a HUGE disappointment.

Pitbull barking all night--we'll get back to you. No one ever called-- I had to phone again.

Even easy to manage tasks are poorly done. The person who wrote our email instructions for letting yourself into the complex used the # sign in front of all numbers. We could not figure out how to even get in through the gate. After making yet another phone call we were told in this case the # was part of the code! When you are on vacation you really do not want to be dealing with these sort of ridiculous problems.

Beds are squishy soft--way too much in my opinion. Decorating style is quasi southwestern, with rustic (inexpensive) furniture.

I found it amusing when they sent a customer satisfacton survey. I asked them to phone me so I could tell them all of the issues we had. No one ever called. Not much of a surprise there.

Stayed here in March as part of a golf holiday. The units were very clean, modern, and well equipped. The location allowed for good access to the courses we were playing. We made good use of the pool, hot tub, and BBQs. The beds were small, but comfortable, and provided a good nights sleep! Located close to I-5, downtown San Diego and La Jolla are just a quick drive south. LA is also easily accessble to the north. A nice bonus was the canyon view each morning as the sun was rising over the horizon. I would definately stay here again.