After dropping friends off at the fabulous Biltmore in Santa Barbara, we drove to this Best Western. While there's really no comparison, we were delighted with the lovely courtyard and polished ambiance of the Inn, as well as the room size - nearly as large as a Biltmore Suite, and about $600 less! Everything spotless, with a large bathroom and nice assortment of lotions,soaps, etc. We appreciate quality, and found it here. However, at 1 in the morning, the room smoke alarm started to beep. And beep. And beep. We called the front desk, and to our dismay, they said there was 'nothing they could do.' After thirty minutes of beeping, we called back and requested another room, which they gave us, although it was close to the freeway and noisy. We didn't sleep much the rest of the night. The next morning the front desk offered us $25 off our stay, which didn't seem quite right. (We are not demanding travellers, but felt the beeping alarm and lack of effort around it should be compensated.) Another staffer offered us half off, which we agreed to. However, when my companion called the General Manager, once home, he apologized very graciously and has given us a complimentary night. I know that unintended events happen, things can go wrong, and I don't hold it against hotel management, especially when they acknowledge the problem. (In fact, they deserve praise for it.)Had we had a sound night of sleep, I would have given this place five stars, and recommend to those who appreciate good value, and who don't mind a ten minute trip into Santa Barbara. For a chain hotel, it was even charming.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Would I recommend this hotel to my best friend?
Absolutely!
I recommend this hotel for:
Young Singles, An Amazing Honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older Travellers, Great pool scene, pet owners, Families with Small Children, Families with Teenagers, tourists
I do not recommend this hotel for:
Great pool scene
I selected this hotel as a top choice for:
Beach / Sun