After spending two nights at this hotel based on the #1 recommendation on Trip Advisor, I feel compelled to forewarn other families about our stay here. On a positive note (always start with positives), the staff was extremely friendly and the hotel did have a work-out room and updated furnishings. On the other hand, we stayed here to get a good night's sleep, and two major problems kept us from this: 1) we reserved the two-room suite with two queen beds & the fold out bed to accomodate our two kids (who sleep separately) from the adults. The suite is actually a single room with two beds and a small alcove that contains a TV and sofa pull out bed. It's just an expanded one room ("Probably it was once the kitchen" my 7 yr old daughter thought). We reserved this under the understanding we'd have a separate room for the adults....so much for privacy. Also 2), the noise at this place is HORRIBLE, especially in the higher priced front hotel "suites". Seriously, it's bad: 11pm motorcycles racing away from the nearby diner at night. 4am idling of a semi-truck under our window for an hour. Headboard banging on a nearby room both nights (try explaining that to a 7 & 9 yr old). And LOTS of traffic starting before sunrise. I wish Best Western would have put as much consideration to their noise insulation as they did the color of their pillows and comforters. I came home from vacation and slept 12 hours straight to make up for the lack of sleep on our "vacation". One other small gripe: in other reviews I see the management extolling the virtues of their fire pit & hot tub. It's a small, oddly arranged assembly of those outside the back door exposed to everyone...the "firepit" was taken over by the firecrew who stayed the night (and also took off at 4am that next morning). I would never stay at this hotel again -- everyone would be better off just roughing it in one of the quiet, charming cabins that are closer to Lassen. A bit more work to find & reserve, but worth it, for just the fact you'd get a decent night's sleep.
Don't book the front rooms. They are not suites, and the street noise is atrocious.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
10 August 2012
Thank you for completing a review regarding your recent stay at our property.
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On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC