I stayed at the hotel as part of a group of family in town for a wedding. My mom booked a number of rooms for family, and I stayed in a suite with my parents.
Reservations were made months in advance, but when my mom called to check on her reservation, the hotel told her that it had no record. She eventually gave up on the staff person she was talking to and called back the next day. This time around, the hotel was able to find her reservation.
Then, upon check-in, my mom left a specific request with the front desk that they were to give me a key to her room when I arrived. Upon arrival, the woman at the front desk said that she had no record of this request and that there was nothing that she could do. She said that she had just came on shift and didn't know what happened before her. I argued with her for several minutes and then suddenly her tuned changed. I'm not sure what it was, but my guess is that she suddenly found the notation on the account.
The front desk staff continued to show its incompetence the rest of the weekend, and when anybody else tried to check in, they were bewildered, and the other guests would have to call my mom, who would then have to call the hotel to straighten it out.
Seriously, I would think that a hotel, which by nature often caters to large groups of people, should have been able to handle this situation better. It was quite disturbing to be in the middle of the wedding rehearsal or preparing for the ceremony, only to be interrupted by the hotel not knowing what to do. The staff required an immense amount of hand holding.
The hotel itself was mediocre. The room was blah, but generally clean. The fridge in the suite made a lot of strange noises as did one of the bathrooms. These buzzing sounds kept us up for hours during the night.
This hotel is mediocre at best, but in combination with the incompetent staff, I would not recommend it for future stays, at least not a stay that requires anything from the staff.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC