I stayed at this hotel with a colleague on business. I would never have stayed here if not for work in the area. Coalinga is in the middle of nowhere, far from everything and , if that wasn't enough, it smells horrible because of all the cattle ranches.
As far as check-in, evidently, very few rooms in the hotel have a bathtub. This is something that is important to me so I ended up upgrading to a mini-suite with a jetted tub. The room had nice furnishings and the air-conditioner worked well, however, the lazy boy chair did not work and the jets in the tub were very weak. The room did not have a microwave and fridge as we had requested so we called to the front desk and was told it would be brought to the room. We waited over 1 and 1/2 hours until they came with the fridge and microwave. The next day we came back from our work, hot and tired, and found we had been locked out of the room. I had to beg and plead with the maid to let me in my room and thankfully she did -even though she was not supposed to due to security. I was totally grateful to her as I am disabled and was starting to feel overheated. We notified the front desk that our keys weren't working and they unsympathetically told us to come up to the front desk, which was the equivelent of 2 blocks away. My colleague told them no, they needed to bring the keys to us. We waited 1/2 hour and no one came. We then went to the front desk and spoke to the manager. He was very apologetic, said we shouldn't have been treated that way and told us he would adjust our bill. I was very satisfied with the way he handled the situation.
The pool was big and beautiful and the landscaping outdoor area was quite nice. The bed was very good but the pillows were hard.
The food at the restaurant was very good and so was the service.
Upon check-out we were treated with the same lackadaisical attitude by the front desk staff. As we were getting in the car to leave we realized that they had charged both rooms to my credit card instead of charging one of the rooms to my colleague. We had to return to the front desk where they corrected it (at least I hope they did but I won't find out till I get my credit card bill). We were not even told "sorry" for the mistake.
I really liked the manager and his attitude but he must hold some customer service classes with his hotel staff before I come back because they just don't seem to get it.




Value
Rooms
Check-in / front desk


Rooms




