Wow... where to begin. I was so hesitant to stay here after reading the bad reviews. We went anyway, but left after two nights.
I'll start with the good things: the view is exceptional if you have a full bay view room (this can also be a problem ... I'll provide details later on that!). The breakfast buffet was very good and we enjoyed dining outside by the marina a couple of times. The pools were very nice. The bathrooms were large, but you could barely turn around in the shower.
The bad: We reserved a "full bay view room" which is their best view room. We paid $225 with AAA discount. We reserved the room for 5 nights. When we arrived, the front desk person said "Oh, I see you have a premium room." The room she gave us overlooked the parking lot and palm trees almost completely blocked the small view we had of the ocean. We complained. The bell man brought our bags up and we told him we weren't staying in that room. He asked why not and we told him that the view wasn't what we were promised. He seemed like it wasn't any big surprise and commented that all of the rooms overlooked the parking lot. We went back to the front desk (a LONG walk from the building where we were) and I told the front desk person that if she were to charge me for a partial bay view room, it would be okay. She refused. It was almost like they assign the worst rooms first and hope no one complains because there are only a handful of rooms with great bay views. We arrived early, so we were lucky I guess to get a good room after making it very evident that we weren't spending that kind of money for a terrible room.
I inquired about the Loews First program where I was supposed to get the $10 minibar credit. They had never heard of it (this is their national frequent stayer club), but said that they would have chocolate covered strawberries brought up to our room at 8 pm. No strawberries ever arrived.
Our keys rarely worked to the room. We called the front desk about the problem, and they promised to have new keys sent up. Never happened.
The rooms were also very plain. If you like super firm beds, you would have loved theirs!
No one cares at this hotel other than the housekeeper. She was kind ... and she was the only one!
Bottom line: Stay somewhere else, but still go. It's an awesome city to visit. We ended up checking into the Manchester Hyatt downtown with a much better view and a much better room for less money. Oh, and if you go, be sure to eat at Fillippis Pizza. It's awesome!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC