Positives: Lovely grounds, great views, wonderful proximity to cozy Elk Cove beach. Very nice welcome basket of a delicious split of wine, organic fuji apples and good homemade cookies. Organic restaurant on site. Large, quiet room (Cypress Garden in main Victorian house). overlooks garden and statueque cypresses. Plush towels and crisp linens. Joelle (not sure of spelling), day time innkeeper, had a remarkably infectious and joyful presence and handled the inn as best she could given the policies.
Negatives: Upon making our reservation, we were informed that our credit card would be charged immediately, that we had "bought" the room for the night as opposed to the credit card being used to secure payment of the room in the event we failed to check in. When I questioned this policy, I was told that "all the inns on the (Mendocino) coast did this". After our trip, I decided to call a couple other inns to see if this was true. The first one, McCallum B & B in Mendocino, said they do immediately process a charge for one night's lodging upon making a reservation. The other I called, Sandpiper House Inn, also in Elk, said they wouldn't dream of such a policy. They value their guests as people and do not have a "corporate" approach I was told.
When we arrived at Elk Cove Inn in the evening around 7:30pm, the night time innkeeper was far less than hospitable, at least indifferent and almost hostile. When I inquired if an upgrade might be possilbe since there was a good chance we were the last guests to arrive, we were told that she didn't know if the inn had a policy of upgrading. I asked if there was anyone she could ask if they had such a policy. She said "No". Practically in the next breath she explained that the owner lived almost directly across the street and if there was anything we needed, we could use the phone at the front to call him. I don't know why she was unable to call the owner to ask about an upgrade policy. I would not have given it a second thought if she had said, "I'm sorry we can't upgrade you."
We were also presented upon arrival with a legal form we were required to sign before taking posssession of our room that "pre-authorized" a $500 charge to our credit card in the event we smoked or brought a pet into our room OR caused damage "beyond normal wear and tear". If it wasn't late and the end of driving most of the day, I would have walked right then. There was no mention of this policy when I made our reservation nor did I see mention of it on their website. (The innkeeper at the Sandpiper House Inn was aghast when I told her of this policy and asked if she had one like it. Of course she didn't).
Now, we are guests that wipe up water on the sink, throw all our trash in the waste bins, and straighten up the room before we leave, but we found ourselves on edge throughout our stay that this exisiting nick on the antique buffet, that gouge in the window frame, or some other existing thing would be charged to us. It felt much like when we rent a car and are given a form to note all existing damage on, only there was no form here. It felt like the owner's over-riding concern was his financial well-being, not hospitality.
Of note to us also, given this policy, was the "thrift shop" mismatched furnishings in our room. Not an ecclectic, pleasing combination of previously loved furniture, but awkward ranch house style livingroom end tables for night stands with huge oriental style livingroom lamps on them. A more modestly priced and presented inn could have perhaps gotten away with it, but we felt a little misled by this inn that presented itself to be of a high caliber.
A minor thing was that the down comforter they made a point of advertising was totally flat and didn't even provide much warmth.
I know this sounds picky, but many inns do provide consistent hospitality and quality, nicer rooms and friendlier policies for the same $200 a night, and also have a beautiful setting (though, admittedly, not often with that kind of beach access).
It may be just right for you, and the things that bothered us may not bother you, but for our $200, we will go elsewhere.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Would I recommend this hotel to my best friend?
No way!
I recommend this hotel for:
An Amazing Honeymoon, A romantic getaway, Girlfriend getaway, Older Travellers, tourists
I do not recommend this hotel for:
Young Singles, An Amazing Honeymoon, Girlfriend getaway, People with disabilities, Older Travellers, Great pool scene, pet owners, Families with Small Children, Families with Teenagers