I stayed in this hotel back in October. got to the hotel around 10pm and tried to check-in. No one was in line. So I said to the guy working behind the counter " I need to check-in please" The guy replied like a machine " You have to wait for 30 mins. Our system is updating"...Ok I have been travelling a lot. and I have nv been to a hotel that told me that I have to wait for 30 mins just because they are updating their system! Come on! you have two computers. just update one at a time! why do you have to put two computers down at the same time? Also, the guys didn't even apologize for it or anything. A hotel should be able to check a costumer in anytime. And it was 10pm. All I want to do is to go to bed! but no, i had to wait for 30 mins in front of the counter. So I asked him if there's a costumer service line that connects me to the headquarter or something that I can call in. he pointed at their business card with their hotel phone number on it. "Oh you can call this", He said. "uh so isn't the phone on this desk gonna ring and you will be the one who picked up the phone?" i asked.. and he said yes without a very slow and doll voice. seriously?!! So I found a 800 customer service number on the extended stay website. Called in there and explained the situation and how ridiculous it is that i have to wait for the hotel to update their system to check in. The lady on the phone assured me that i will hear back from someone in 48hrs about the complaint. However, they never called/email me back about this complaint.
I will never stayed at Extended stay america ever again!
- Also Known As:
- Extended Stay Fremont
- Fremont Extended Stay
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, Expedia, Priceline, Booking.com, Travelocity, Otel, Tingo and Venere so you can book your Extended Stay America - Fremont - Newark reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.