We booked here for 2 days for business and had to add a third night because we had more work to do. We added the third night (only due to the convinience of it), and the lady at the front desk who had some attitude problem said she will send someone up for cleaning. Since we didnt get the cleaning done the day before, we really needed this, and also because a client was going to come at 3.
We left the motel a little before 11, and I saw the cleaning guy so I asked him specifically to please have the room cleaned by 1. He looked at his chart and said he wasnt scheduled to clean that room so I told him we just added another night this morning and thats probably why he doesnt have it. he said he will call downstairs and remind someone.
we came back around 2:15 because the client was coming in a bit early, around 2:30. and the room wasnt done. We called downstairs and the lady was very rude about this. We explained a client was to come in 15 min, and she was like she will call the cleaning person to get it done. We told her we have no time for this, can we get a different room, and there was a pause for about 3 seconds and she arrogantly said, "come on down."
So I did, and again she was really rude and basically threw the room keys in front of me. The room she gave me was on the same floor, and at opposite end. we couldnt move everything in 15 min so we only moved samples we were to show our client. And after the client left, I went back to the old room quickly, and started moving. That old room was still uncleaned, but 2 dollars we left on the pillow in the morning were gone. So I guess they were quick on taking the tip but not on cleaning.
We were done transferring all the stuff over by 5:30 pm and I called front desk again to let them know we moved everything out and left old keys in the old room. The rude lady then said "good" and hung up the phone.
in the morning, I saw a receipt with a new room number. since they screw up so much even with simple cleaning, I went down stairs to ask they didnt double charge. the rude lady again was rude, this time very condesending and almost yelling, "you moved your room so I gave you a new receipt. I didnt double charge" as if it was MY fault that we moved rooms.
This just happened 30 min ago, and I came back to the room to write this. I am going down to talk with the manager after 9 am. the reason I gave 2 stars is because 1 star because of breakfast, and 1 more star because it was cheap here (it was $75 / night on hotwire, and $95 for the third night we added).
this motel is right next to a freeway, stay in odd numbered rooms especially if you are in lower flo...
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