We have stayed in Comfort Inns in the past and know they are no frills and the cost of a room is accordingly. So, when we spent one night and a couple of days in Hayward we chose the Comfort Inn there. No frills, just the basic necessities. But, this one in particular was above and beyond what we expected. It was very clean in the lobby and our room. The grounds were immaculate. Our room and the bathroom were both very clean. The bed was comfortable and the cooling system worked great. Our room was very quiet, which surprised us with the hotel being on a busy street. The hotel is old and some of the furniture and mirrored closet doors are showing wear but neither affected our stay. The people running the Inn are very pleasant, polite and take the extra step to assure their guests are comfortable. The only complaint I have is there is no elevator. Again, that is likely due to the age of the property and the style of the buildings. The only time that presented a problem was in lugging our suitcases up the stairs.
We will need to return to Hayward in the near future and we will stay at that Comfort Inn again.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
3 April 2013
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Thank you for taking the time to share and describe your experience at our hotel. As you noted our staff takes a great deal of pride in their work and it is especially gratifying for a guest to acknowledge their efforts. Your review also captures the essence of our hotel. Nothing fancy but friendly, clean, and a solid value with lots of features and amenities included. We hope to have the opportunity to welcome you again if business or pleasure brings you back to the East Bay/Hayward area.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC